Assistant Director - Transformation

About Outscalepartners India Pvt. Ltd.

Outscalepartners India Pvt. Ltd. is a wholly-owned subsidiary of The Argenbright Group, established in 2022. The Argenbright Group brings over 45 years of expertise in transforming labor-intensive, essential frontline services across various industries. With operations spanning the United States, the United Kingdom, the Middle East, and India, the group supports clients through a robust combination of industry knowledge, advanced technology, and people-focused service models. Outscalepartners India Pvt. Ltd. is dedicated to delivering innovative workforce and service solutions designed to boost operational efficiency and enhance customer experiences.

Role Summary

The Assistant Director will spearhead AI-driven transformation initiatives, champion business excellence programs, and take ownership of developing and executing strategic roadmaps. This position demands a combination of technological leadership, adept program management, profound business transformation acumen, and practical familiarity with cutting-edge AI technologies, including Generative AI and Agentic AI.

Key Responsibilities

• AI Strategy & Roadmap: Develop and implement the enterprise AI roadmap, ensuring alignment with overarching business objectives. Identify, assess, and prioritize AI use cases across diverse business functions. Drive the integration of Generative AI, Agentic AI, and other advanced technologies to improve operational effectiveness and deliver business value. Stay abreast of technological advancements and propose innovative solutions to maintain a competitive edge.
• Business Excellence Leadership: Lead and manage the Business Excellence function. Establish comprehensive frameworks, governance structures, key performance indicators (KPIs), and ongoing improvement programs. Spearhead process optimization and operational excellence initiatives throughout the organization. Track and report on the outcomes and business impact of transformation efforts.
• Transformation Program Management: Create and execute the enterprise transformation roadmap. Direct cross-functional transformation projects from initial business case development through to implementation and value realization. Define program governance, key milestones, risk mitigation strategies, and success metrics. Ensure cohesive alignment among business, technology, and operational stakeholders.
• Product & Solution Development: Collaborate with internal development teams and external partners to create AI-powered products and solutions. Evaluate build-versus-buy decisions and manage vendor relationships effectively. Support the strategy, development, deployment, and adoption of AI products. Ensure that all solutions are scalable, secure, and aligned with strategic business goals.
• Stakeholder Management: Engage with senior leadership and business stakeholders to foster consensus and facilitate decision-making. Present transformation strategies, business cases, and progress reports to executive leadership. Cultivate collaborative relationships across technology, operations, business units, and external partners.

Additional Information

Work Mode: Remote

Terms & Conditions

This role requires a minimum of 15 years of overall professional experience, with at least 2 years specifically in AI-related capacities such as AI Developer, AI Program Manager, or AI Transformation Lead. A proven history of successfully building and executing business transformation programs and developing transformation business cases with quantifiable results is essential. Candidates must demonstrate hands-on experience leading organization-wide strategic initiatives and change management programs. A strong grasp of Generative AI, Agentic AI, Large Language Models (LLMs), AI automation platforms, and emerging enterprise AI technologies is required, alongside robust program and project management skills.

Preferred qualifications include experience in delivering enterprise-scale AI transformation initiatives, exposure to cloud platforms and AI deployment ecosystems, and experience working with both internal development teams and third-party vendors. Familiarity with process excellence methodologies like Lean or Six Sigma is advantageous.

Key competencies for this role include Strategic Thinking, Business Transformation Leadership, Program & Portfolio Management, Executive Stakeholder Management, Change Management, Innovation & Technology Adoption, Financial and Business Case Development, Communication and Influencing Skills, and Problem Solving and Decision Making.

Desirable skills include knowledge of AI governance and responsible AI frameworks, experience with the AI product development lifecycle, understanding of automation, analytics, and digital transformation initiatives, and relevant certifications in Program Management, AI, Cloud, or Business Excellence.