Analyst, Business Intelligence

Role summary

This position focuses on turning digital data into clear business guidance for product, customer experience, and app/web performance teams. The analyst will examine digital journeys, feature usage, interaction patterns, and business KPIs, then translate those findings into reports, dashboards, and insights that support better decisions across the organization.

Success in the role depends on delivering timely, accurate, and useful weekly and recurring reporting, along with ad hoc analysis for stakeholders. The work helps teams understand digital behavior, measure product changes, and improve the customer experience through evidence-based decisions.

Key responsibilities

• Gather and evaluate data on digital products, mobile apps, and web performance to prepare weekly, monthly, and quarterly analysis.
• Track and report on digital journeys, user interactions, feature engagement, adoption, conversion, and related performance indicators.
• Own routine baseline and BAU reporting through dashboards, scheduled reports, and ongoing analysis deliverables.
• Combine behavior trends, product performance data, and customer interaction metrics into practical recommendations for digital product and cross-functional teams.
• Analyze app and web experiences continuously to support measurement and business intelligence work.
• Work with stakeholders to clarify measurement goals, monitor feature performance, and assess the effect of product changes.
• Handle one-off reporting and analysis requests from business partners as needed.
• Take on additional projects and tasks assigned by management.

Experience and education

A bachelor’s degree plus at least 2 years of relevant work experience is required, or an equivalent mix of education and experience. Preferred fields of study include Business, Statistics, Economics, Marketing, Data Analytics, Information Systems, or a similar discipline. Candidates with 2+ years of experience in business intelligence, digital analytics, product analytics, or data analysis are preferred.

The role also calls for experience presenting data-driven findings, including both quantitative and qualitative analysis, dashboard reporting, and clear analytical storytelling.

Skills and abilities

The ideal candidate should be comfortable with A/B testing, ad hoc analysis, business metrics, requirements gathering, dashboard creation, data analysis, data mining, data visualization, SQL databases, critical thinking, business acumen, and stakeholder coordination.

Compensation and benefits

The base salary range for this role is $66,900 to $120,600 per year. The corporate bonus target is 10%. Actual pay will depend on location, qualifications, and experience.

Employees in regular non-temporary roles may be eligible for annual bonuses or periodic incentive pay depending on their position. Benefits can include medical, dental, and vision coverage; flexible spending accounts; 401(k); stock grants; employee stock purchase plan; paid time off; up to 12 paid holidays; parental and family leave; family-building support; backup care; childcare subsidy; tuition assistance; college coaching; disability coverage; voluntary insurance options; mobile service and home internet discounts; pet insurance; and commuter or transit programs.

Additional information

Travel is not specified for this position. The role is not DOT regulated and is not considered safety sensitive.

Applicants must be at least 18 years old and legally authorized to work in the United States.

This employer is an equal opportunity employer and makes employment decisions without regard to protected characteristics under federal, state, or local law. Reasonable accommodation is available for candidates with disabilities during the application or interview process.

The company also highlights annual stock grants, an employee stock purchase plan, 401(k), and access to free year-round money coaches as part of its total rewards approach.