Airside Operations Officer

About the Role

This position is designed to deliver exceptional customer service to airlines and other critical partners by ensuring the airside environment remains safe and fully operational. As a member of the 24-hour Airside Operations Team, the Airside Operations Officer (AOO) will support the Duty Manager Airside (DMA) in upholding aerodrome safety and standards, adhering strictly to the Aerodrome Certificate issued by the GCAA and all relevant legislation. The AOO is also tasked with providing necessary responses to emergencies as outlined in the Airport Emergency Plan. Exceptional communication skills are essential for effective interaction with customers, stakeholders, senior management, government agencies, and emergency services to guarantee the efficient and effective execution of operational plans and activities.

Key Responsibilities

• Ensure continuous compliance with all company management systems, policies, Standard Operating Procedures, and processes, including those mandated by regulators, certification bodies, and the Abu Dhabi Environment, Health, and Safety Management System.
• Support senior officers in maintaining safe and efficient aerodrome operations.
• Conduct thorough inspections of movement areas to guarantee a secure working environment, meticulously recording all occurrences.
• Perform wildlife inspections in accordance with the established wildlife hazard management plan.
• Enforce stringent safety protocols for all airside users.
• Manage the daily activities of the Airside Operations team, ensuring all events are accurately logged in the duty log at the conclusion of each shift.
• Foster excellent communication channels with customers and stakeholders to meet service requirements during both normal operations and emergency or contingency scenarios.
• Achieve team objectives and individual performance targets.
• Supervise contractor activities on the airfield, ensuring all work is conducted under valid work permits and in compliance with regulatory requirements.
• Integrate all essential components of the safety management system into daily tasks.
• Participate in shift briefings at the start of each duty to incorporate lessons learned from previous activities through a "plan, do, check, review" process.
• Respond to all aerodrome incidents and accidents, reporting them according to standard procedures.
• Provide escorts for police vehicles, VIP vehicles, ambulances, and contractors as needed.
• Offer follow-me services for aircraft when required.
• Participate in all airport emergencies in alignment with the ADIA emergency plan.
• Undertake necessary training and familiarization to meet business needs and maintain the validity of the aerodrome certificate.
• Collaborate effectively with all stakeholders.
• Undertake any additional assignments as directed by airside operations management.

Additional Responsibilities

The role involves maintaining airside safety and operational compliance through regular aerodrome inspections, airside enforcement, Foreign Object Debris (FOD) control, wildlife hazard management, and close supervision of aircraft turnaround processes. The position also supports incident investigations, adverse weather operations, disabled aircraft recovery, and the monitoring of third-party service providers to ensure adherence to all regulatory and operational standards. Furthermore, the role requires meticulous record-keeping, report preparation, and proactive collaboration with stakeholders to identify solutions, manage risks, and contribute to safe and efficient airport operations.

Required Competencies

• Demonstrated proficiency in spoken, written, and reading English.
• Strong computer literacy, including competence with relevant software and tools.
• Possession of a valid UAE Driving License.
• A high degree of responsibility and reliability in task execution.
• A positive attitude and a strong capacity for teamwork.
• Sound judgment and decision-making abilities.
• Ability to perform effectively under pressure.