AI Project Manager (Professional Generated Content) - AI Data Service Operations

About the Team

The AI Data Service and Operations (ADSO) group supports international products by delivering safety and non-safety annotation services, search operations, and customer support. Its work helps strengthen the data ecosystem and related safeguards for ByteDance products.

Role Overview

In this Project Manager role within the AI Data Service and Operations team, you will oversee the full lifecycle of AI data annotation and AI taxonomy initiatives. The position focuses on improving delivery efficiency, maintaining quality standards, building practical implementation plans, tracking project health, and coordinating with many internal and external stakeholders so that targets and deadlines are consistently met.

What You Will Do

• Own the end-to-end execution of multiple data annotation projects and make sure service levels and performance goals are achieved.
• Act as the main contact point for internal partners, turning product or business needs into clear labeling project requirements, agreeing on targets, supporting workforce planning, and shaping delivery roadmaps.
• Set up governance routines, review cadences, and escalation paths across quality assurance, vendors, and business teams to keep delivery aligned.
• Use dashboards and performance data to spot trends or anomalies, then carry out analysis and root-cause investigation to protect quality and efficiency.
• Identify workflow gaps and improvement opportunities, then design and implement changes that increase scalability and automation in partnership with tooling teams.
• Anticipate risks and support change management by proposing mitigations and guiding operational transitions.
• Prepare executive-level reporting by converting project data into actionable insights and recommendations for leadership and cross-functional stakeholders.

Requirements

• At least 3 years of experience in project or program management within AI data annotation, large-scale data operations, content moderation, or a closely related area.
• Demonstrated success managing projects and operations with cross-functional teams and external vendor partners.
• Proven ability to improve operational quality, refine processes, and independently manage several workstreams while prioritizing deadlines and tasks.
• Strong analytical capability with hands-on use of Excel, SQL, and dashboards to evaluate performance and perform root-cause analysis.
• Excellent communication and stakeholder management skills, including experience working with regional or global teams in a fast-paced setting.
• Fluent spoken and written Mandarin and English are required, including written and spoken Chinese for coordination with stakeholders in the China market.

Preferred Qualifications

• Exposure to model or LLM training and evaluation.
• Experience leading AI taxonomy, ontology, or classification projects, especially in media, short-video, or content-rich products.
• Background in machine labeling or hybrid human-machine labeling workflows.
• Project management certification such as PMP, Agile, or Lean Six Sigma.

About the Company

TikTok is a global short-form video platform focused on inspiring creativity and bringing joy. Its headquarters are in Los Angeles and Singapore, with additional offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join

The company emphasizes creativity, curiosity, humility, resilience, and a fast-learning mindset. Teams are encouraged to innovate, collaborate, and keep improving in a rapidly growing environment where every challenge is treated as a chance to make an impact.

Diversity and Inclusion

TikTok says it is committed to building an inclusive workplace where people are valued for their skills, experience, and perspectives. The organization aims to reflect the diverse communities it serves and welcomes people who share that commitment.