Administrator - Government Relations (Shift Work)

Role overview

Join Etihad Airways’ Airport Operations team in a key administrative position supporting the handling of transit and emergency visa workflows for guests moving through Abu Dhabi. This role is located at Zayed International Airport and is part of a nonstop operational environment.

The schedule follows a compulsory 24/7 rotating shift pattern with 12-hour shifts: two day shifts, two night shifts, then four days off. Candidates should be prepared to work both daytime and overnight shifts as part of an always-on airport operation. This is not a standard office-hours position.

The opportunity suits a UAE National who is highly organized, comfortable working in a busy airport setting, and committed to delivering accurate, professional support to government-related processes.

What you'll do

• Handle administrative documents, forms, and records in line with established procedures.
• Support processing for transit visa, emergency visa, and related operational activities.
• Draft reports, summaries, and supporting documents needed by the business.
• Coordinate submissions and follow-ups with government bodies and outside stakeholders when necessary.
• Reply to routine questions from internal teams and external customers in a prompt and professional way.
• Keep records, databases, and filing systems accurate, organized, and confidential.
• Work with business software and systems to manage daily tasks and reporting.
• Track applications, paperwork, and approvals to help meet service standards.
• Assist with administrative initiatives and operational projects as required.
• Support colleagues to maintain smooth day-to-day activity in a shift-based environment.

Requirements

• UAE National holding a Family Book.
• High School Certificate with at least 2 years of relevant administrative experience, or a Bachelor’s Degree with no prior experience required.
• Background in administration, customer service, government liaison, document processing, or similar support work is an advantage.
• Experience preparing or submitting applications to government authorities is preferred.
• Strong spoken and written communication skills in Arabic and English.
• High attention to detail and the ability to manage several tasks accurately at once.
• Comfortable using Microsoft Office and general business systems.
• Must be willing to work a rotating 24/7 schedule, including days, nights, weekends, and public holidays.
• Experience in an operational, customer-facing, or airport environment is an added advantage.

Additional information

The recruitment process includes a human review of all applications. Shortlisted candidates will then be asked to complete a recorded video interview through HireVue, a third-party platform, where responses will be assessed fairly alongside other applicants. Candidates who progress further will attend an initial technical interview with the hiring manager, and some may be invited to a follow-up interview if needed. All applicants will be informed of their status as soon as possible.

Etihad Airways describes itself as more than the UAE’s national airline, with a vision centered on global aviation growth, network expansion, fleet growth, and people development through its “Journey 2030” ambition. The company’s hub is in Abu Dhabi and it connects people across continents and cultures.

Recruitment fraud alert

Be cautious of fake job offers from people or organizations pretending to represent the Etihad group. Genuine recruitment will never require personal information, bank details, or payment during the hiring process. Interviews are conducted in person or by video/telephone before any official offer is made. Any request for money should be treated as fraudulent.