Administrative Assistant, Clinical Operations

About the Client

The hiring organization is a digital healthcare company focused on improving access, affordability, and convenience in virtual care, pharmacy services, and diagnostics. It operates an integrated care model that brings together a digital health platform, affiliated medical services, pharmacy services, and a patient care center across several locations in the United States. The company supports both treatment and preventive care across more than 200 health conditions.

Role Overview

The Administrative Assistant for Clinical Operations will provide direct operational support to Clinical Operations leadership. This position centers on keeping provider onboarding, offboarding, communication, and access-management workflows organized and moving efficiently. The role helps ensure internal teams and providers stay aligned through clear coordination and timely follow-through.

Key Responsibilities

• Coordinate provider onboarding from the hiring stage through final handoff, including progress tracking, communication, document collection, access setup requests, and training coordination.
• Manage provider offboarding by working with cross-functional partners, handling communications, arranging access removal, and maintaining records.
• Administer access across multiple platforms by submitting requests, resolving straightforward issues, and escalating technical concerns when needed.
• Prepare and send provider-facing and internal messages on behalf of leadership while maintaining reusable message templates.
• Set up meetings and training sessions, including invitations, agendas, attendance tracking, and follow-up tasks.
• Update operational trackers, SOPs, checklists, and documentation, and compile reports for leadership.
• Act as the initial contact for directing provider questions and operational requests to the right teams.
• Assist with special projects and related coordination work as assigned.

Requirements

• Well-developed organizational abilities with dependable execution and follow-through.
• Comfort handling multiple trackers, deadlines, and competing priorities at once.
• Strong professional writing and communication skills.
• Background supporting cross-functional work in fast-moving healthcare operations.
• Exposure to provider onboarding, EMR systems, credentialing, or healthcare administration is an advantage.

Compensation

The role pays $28.85 per hour.

Benefits

• Medical, dental, and vision coverage
• 401(k) and IRA retirement options
• Basic, voluntary, and AD&D life insurance
• Paid time off, including vacation, sick time, and public holidays
• Short-term and long-term disability coverage

Equal Opportunity

The employer is committed to equal employment opportunity and welcomes applicants from all backgrounds. Hiring decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Additional Information

This opportunity is remote and based in the United States. The hiring support organization is not the employer of record for this role; candidates are expected to complete the application process directly with the hiring company through its careers system or applicant tracking platform.