Administrative Assistant, Clinical Operations

About the company

LifeMD is a digital healthcare organization focused on broadening access to virtual medical care, pharmacy support, and diagnostics in a way that is more convenient and more affordable. The company works across both treatment and prevention and serves patients across more than 200 health conditions through its integrated care model.

To support its growing patient volume, LifeMD operates with a proprietary digital care platform, an affiliated medical group licensed across all 50 states, an affiliated pharmacy facility of 22,500 square feet, and a patient care center based in the United States. The organization has offices in New York City, Greenville, South Carolina, and Huntington Beach, California, and is powered by teams spanning clinical, technical, creative, and analytical functions.

The work environment is collaborative and inclusive, with a hybrid culture and opportunities for professional growth. The company is looking for people who want their work to directly contribute to making healthcare more accessible, modern, and compassionate.

Role overview

The Clinical Operations Administrative Assistant supports the leadership team within Clinical Operations by coordinating the administrative and operational tasks that keep provider workflows moving. This position acts as the central point for onboarding and offboarding coordination, provider communication, meeting and training setup, access tracking, and routing requests across internal teams.

The role demands strong precision, dependable follow-through, and the ability to juggle several active workstreams while keeping communication clear for both internal stakeholders and providers. It does not involve making clinical judgments, scheduling decisions, credentialing decisions, or HR policy determinations; instead, it carries out operational processes according to leadership direction and established SOPs.

Key responsibilities

In this role, you will own the provider onboarding journey from the time a hire is confirmed through handoff. This includes maintaining the onboarding tracker, sending welcome messages, collecting required documents, submitting access requests, arranging training and calendar invitations, monitoring progress, and identifying any missing items before final review by the Clinical Manager.

You will also manage provider offboarding when a departure has been confirmed. Duties include notifying relevant cross-functional teams, coordinating termination-related communications such as collaboration agreement cancellations, working with IT to deactivate access, and recording completion of each step.

Another major part of the role is access administration across multiple platforms, including the LifeMD Provider Portal, Elation, Slack, and pharmacy and lab systems. You will submit and follow up on access requests, answer basic access-related questions from providers, escalate technical problems to IT, and enter credentialing-approved licenses into the proper systems.

The position also involves preparing and distributing communications for both leadership and providers, such as announcements, training reminders, meeting updates, workflow changes, and policy notices. You will maintain reusable communication templates as part of this work.

You will coordinate provider meetings and training events by creating calendar invitations and agendas, partnering with vendors for demonstrations, tracking attendance, sharing recordings, and following up on action items after sessions.

In addition, you will maintain trackers, checklists, SOPs, and supporting documentation, then prepare summaries and reports for leadership so there is clear visibility into provider readiness, access status, and training completion.

You will serve as a primary routing contact for provider questions and operational needs, directing issues to the right internal teams such as Scheduling, Credentialing, Pharmacy, IT, and RCM, while also assisting with special projects and related logistics as needed.

Requirements

• Excellent organization and dependable execution of follow-through tasks
• Comfort handling several trackers, deadlines, and shifting priorities at once
• Strong professional writing and clear internal/external communication skills
• Ability to coordinate smoothly with multiple teams in a fast-moving healthcare operations setting
• Experience with provider onboarding, EMR or credentialing tools, or healthcare administration is considered an advantage

Benefits and compensation

Employees receive medical, dental, and vision coverage, along with retirement options including a 401(k) and IRA. The package also includes basic, voluntary, and AD&D life insurance, paid time off for vacation, sick leave, and public holidays, plus short-term and long-term disability coverage.

The role pays $28.85 per hour.

Additional information

This is a full-time onsite position in the United States. The role is administrative and operational in nature and does not include clinical decision-making, scheduling authority, credentialing decisions, or HR policy ownership.