Account Manager-UN

About Airtel

Founded in 1995, Airtel works to provide wide-reaching connectivity and create new opportunities through its services. The company’s network reaches close to 96% of the country’s population and is built to support modern technologies such as 5G, IoT, IQ, and Airtel Black. Airtel also emphasizes building useful solutions for customers while keeping environmental balance in mind.

What the role is about

This position is focused on expanding business in the assigned territory by selling data services such as internet bandwidth, MPLS, and cloud, along with voice, broadband, and fixed-line solutions. The role also acts as the main point of contact for customers across all three business lines and supports growth in customer market share and revenue market share for both current and new accounts.

Key responsibilities

• Grow the assigned territory by driving acquisition and revenue across data, voice, broadband, and fixed-line offerings.
• Serve as the primary Airtel contact for customers across the three lines of business.
• Work to improve customer market share and revenue market share in existing as well as new accounts.
• Develop and manage new business opportunities through account hunting for data, voice, and fixed-line services.
• Expand multi-product sales within the current customer base.
• Maintain a healthy sales funnel across all business lines with appropriate stages of progress.
• Monitor competitor activity and gather market insights for intelligence purposes.
• Negotiate terms and finalize contracts/orders to drive business growth.
• Ensure solutions are delivered on time and aligned with customer requirements.
• Coordinate with internal support teams to help resolve customer issues when needed.

Reporting structure

The role reports to the Team Leader or Zonal Sales Manager.

Skills and competencies

The job calls for strong understanding of technology, customer-focused service skills, account planning ability, strong executive-level communication, commercial judgment, creativity, analytical thinking, and the ability to work with influence and ownership.

Leadership and behavioral strengths

The ideal candidate should demonstrate customer obsession, collaboration, influence, ownership, learning agility, adaptability, and high execution standards.

Qualification and experience

A graduate degree is required, preferably B.Tech or B.E. The role expects at least 2 years of relevant B2B field sales experience.

Additional information

Internal interactions may include distribution, network, service, and HR teams. External interaction will mainly be with customers. The role is based in Patiala, Punjab, India and is a full-time onsite position.