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- 2週間前
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- 資格
- Candidates with a hospitality background and the communication skills needed to handle guest calls professionally are encouraged to apply. Additional language ability is an advantage.
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仕事内容
Role Overview
Salayel Hospitality is looking for a polite, articulate, and guest-oriented Telephone Operator to become part of its hospitality team in Abu Dhabi. The ideal candidate will bring strong communication skills, a professional phone manner, and a genuine interest in delivering excellent guest service.
Key Responsibilities
- Respond to incoming and outgoing telephone calls promptly and professionally.
- Share correct details about hotel amenities, services, and facilities.
- Route calls to the right departments without delay.
- Record and pass on messages accurately and clearly.
- Support guests with questions, special requests, and wake-up call arrangements.
- Maintain discretion, confidentiality, and consistently high service standards.
Requirements
- Prior experience in a similar hospitality-based position is an advantage.
- Strong spoken and written English communication skills; knowledge of additional languages will be beneficial.
- A warm voice and polished telephone etiquette.
- Ability to stay calm and effective in a busy, pressurised environment.
- A strong focus on customer satisfaction and service quality.
- Basic computer literacy.
What We Offer
- A competitive compensation package.
- A professional and supportive workplace.
- Opportunities for learning, growth, and career development within the company.