Technical & Customer Support Executive

Role overview

This opening is for a technical and customer support executive in Jaipur, focused on handling both chat and voice-based support. The position is part of a mass hiring drive and offers a salary of up to 4.50 LPA along with incentives, a 5-day work week, and free cabs.

Responsibilities

• Offer technical help to customers through phone calls, email, and chat.
• Investigate customer-reported issues and determine the root cause.
• Work toward quick and effective resolution of technical problems.
• Support users with software installation and upgrade-related queries.
• Record customer cases and updates in the ticketing system.
• Coordinate with internal teams to close issues within the required timeline.

Candidate profile

The role suits candidates who can communicate clearly in English, both spoken and written, and who understand basic computer systems and networks. Applicants should be able to explain technical matters in simple terms, stay calm while assisting customers, and show strong problem-solving ability and service orientation. Immediate joiners are preferred.

Education

Applicants from a wide range of educational backgrounds may apply, including B.Tech/B.E., B.C.A., B.Sc., B.Com, B.B.A./B.M.S., B.A., B.Arch, BHM/BHMCT, BFA, and other graduate qualifications.

Perks and benefits

• 5-day working week
• Monthly incentive of up to INR 5,000
• 10 days of accommodation
• Free pick-up and drop cabs

Additional information

This hiring is for Jaipur. The role involves chat and voice support and is part of a larger recruitment drive. Salary is stated as up to 4.50 LPA plus incentives. Candidates are instructed to contact the listed HR representatives to schedule interviews and to share resumes only through the specified email address. Applications sent to any other email address will not be considered.