- 経験
- どれでも
- 給料
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- 求人情報
- 1
- 投稿済み
- 4時間前
- Work mode
- 在任中
- Eligibility
- Open to candidates suitable for a full-time onsite Learning & Development role supporting VRM training operations in Maharashtra.
- Resume
- Required to apply
Where you'll work
仕事内容
Role Summary
This position supports Learning & Development initiatives for the VRM channel at Aditya Birla Capital. The role focuses on planning, delivering, and monitoring training programs across induction, refreshers, skill-building sessions, assessments, and updates related to products, processes, and policies.
Training Delivery
- Partner with the VRM Partner L&D teams and apply subject matter expertise to execute the training calendar for the full VRM cohort.
- Make sure monthly training schedules are prepared and circulated for VRM teams by the partner L&D teams.
- Conduct training sessions personally as per the agreed plan.
- Coordinate trainer availability, manage the mix of physical and virtual sessions, and adjust plans based on subject matter expert availability.
- Assist NTM-ABCDL with CSE training delivery.
Team Capability Building
- Run train-the-trainer workshops for VRM partner L&D teams and trainers.
- Develop tele-calling-focused capability-building modules for internal VRM teams.
- Carry out periodic quality checks of training across VRM centers and use stakeholder inputs to identify and close knowledge and skill gaps within the VRM cohort.
Content Management
- Work closely with the ABCDL Content team to ensure product- and process-related material remains current.
- Serve as the main point of contact for content and process information for VRM partner L&D teams.
- Build VRM-specific learning content around telecalling skills, etiquette, and conversion techniques using both internal and external inputs.
Governance and Data Support
- Maintain ownership of all training data, including BCSM, CSE, Sales Teams, Support Function trainings, and any other learning activity under the Head L&D-ABCDL umbrella.
- Ensure training records are stored centrally and remain easily accessible to NTM, stakeholders, and regulators.
- Support the NTM in publishing monthly dashboards covering training, activation, and trainer utilization.
- Follow up with RTMs and unit teams to collect training data and feedback forms within the required timelines.
Additional Information
This is a full-time onsite role based in Maharashtra, India. No stipend or salary details were provided in the source.