Senior Officer

Role overview

Africa World Airlines Limited is recruiting a Senior Officer to support cargo and courier operations in Accra. The role calls for a highly organized professional who can coordinate day-to-day cargo activities, monitor service quality, and help ensure compliance with operational and safety requirements.

Core competencies

• Highly organized with strong attention to detail.
• Able to estimate how long tasks and projects will take with reasonable accuracy.
• Capable of handling several priorities at once and distinguishing urgent work from less critical tasks.
• Strong command of spoken and written English, with effective communication skills.
• Working knowledge of AWA Cargo policies.
• Customer-focused mindset with a strong service orientation.
• Good analytical ability.
• Solid understanding of ramp operations.
• Comfortable working with a multinational team and adapting to station-level local conditions.

Key responsibilities

• Coordinate domestic and regional cargo and courier operations effectively.
• Oversee and manage the operational activities connected to cargo and mail services.
• Maintain clear information flow between AWA Cargo, Logistics, and appointed forwarders at the base station.
• Inspect and oversee third-party providers and subcontracted services.
• Assess whether services are adequate and compliant, then take appropriate action to maintain acceptable standards.
• Check export paperwork to understand cargo contents and assign goods to the correct tariff category based on shipper declarations.
• Make sure cargo operations follow the relevant aviation regulations and standards, including required security procedures.
• Handle daily cargo and courier sales reconciliation and ensure records are properly managed.
• Support the coordination of IOSA audits.
• Carry out additional duties as needed.

Qualifications and experience

• A first degree from an accredited university is required.
• At least 3 years of experience in cargo or courier operations is required.
• Training in cargo/courier operations through IATA or a similar relevant program is required.
• A Dangerous Goods certificate is an added advantage.

Additional information

The position is based in Accra. Applicants were expected to complete the online application form with all required details. The original posting indicated a closing date of 11 February 2022.