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- Candidates with prior experience in a similar receptionist or customer service position who can demonstrate strong communication, administration and customer handling skills are encouraged to apply. Applicants should be fluent in English and available for Saturday-based work.
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仕事内容
About the Company
MSL Motor Group is a long-established, family-run business that has been operating since 1959. It works alongside MDL (Motor Distributors Limited), the Irish importer for Mercedes-Benz, BYD, Smart and XPeng. The company has built a strong reputation for consistently delivering high standards, and its team of more than 250 people is supported by a positive workplace culture, ongoing development, progression opportunities and competitive pay.
The group is a main dealer for Mercedes-Benz, BYD, Smart, XPeng and ŠKODA in Dublin. It is currently hiring a Saturday Receptionist to join the team based on the Navan Road in Dublin 7.
Key Duties
- Answer incoming and outgoing phone calls and route them appropriately.
- Understand what each customer needs and handle calls in a courteous, professional way.
- Treat every visitor and caller as a valued guest.
- Send thank-you cards after telephone surveys are completed.
- Enter, maintain and update customer records in the DMS system and other portals.
- Reach out to customers about new product launches, vehicle updates, test-drive promotions and used-car offers.
- Keep the CRM updated with leads and any relevant information gathered.
- Escalate customer concerns to the appropriate manager when needed.
- Distribute Smart text campaigns for new and used car sales.
- Follow up with customers after vehicle handover to check satisfaction levels.
- Work closely with the service administration team to help ensure an excellent customer experience.
- Handle GDPR-related customer data matters carefully.
- Prepare reports and carry out a range of ad hoc administrative tasks.
- Resolve customer issues and complaints where possible.
- Provide holiday cover for the showroom host when required.
Candidate Profile
- Prior experience in a comparable receptionist or customer service role is preferred.
- Strong customer service capabilities are essential.
- Fluency in English is required.
- Good administration and IT ability is needed.
- A commitment to excellent customer care and high service standards is expected.
- A professional telephone manner is important.
- Strong communication and interpersonal skills are necessary.
- The ideal candidate should be organised, detail-focused and able to work efficiently.
- Ability to use initiative, manage several tasks at once and work to deadlines is important.
- Should be a strong team player.
- Must be adaptable, quick to learn and able to think on their feet.
- A positive, proactive and enthusiastic approach is preferred.
- Should be able to identify customer needs and expectations accurately.
Application Details
Applicants are asked to submit a cover letter that includes availability and salary expectations, together with a full CV.