Retail Assistant - Merchandise

Role overview

This part-time retail role is based in Porirua, Wellington, and follows an onsite roster. The schedule listed for this option runs Tuesday 8:30 AM–12:30 PM, Thursday 1:00 PM–8:00 PM, and Saturday 6:30 AM–2:30 PM.

About the business

You’ll be joining a large supermarket network in New Zealand with more than 185 stores and 20,000 team members across Aotearoa. The organisation aims to make everyday life a little better for Kiwi customers and serves around three million New Zealanders each week. It values practical thinking, energy, collaboration, respect, curiosity, openness, and a proactive mindset.

Key duties

• Deliver friendly, helpful service that improves each shopper’s experience.
• Assist with day-to-day store activity and respond to customer needs.
• Maintain a tidy, attractive store environment that supports high customer satisfaction.
• Stay visible on the shop floor, offer tailored help, and handle questions or concerns quickly.
• Check product freshness and quality, keep shelves clean and orderly, and help maintain store cleanliness.
• Set up promotional displays and signage so campaigns and point-of-sale materials are presented correctly.
• Work closely with the team to keep operations running smoothly and support store goals.
• Follow safety procedures, report hazards, and ensure work is completed in line with company and legal requirements.

What you should bring

• A strong customer-first approach with a focus on building loyalty through personalised service.
• Clear communication and solid people skills for dealing with customers and teammates.
• Professional conduct, integrity, and respect for policies and organisational values.
• A careful, proactive work style with the ability to notice issues and escalate them appropriately.

Benefits

• Staff discounts across a range of Woolworths Group brands, plus a rewards programme recognising purpose-driven work.
• Access to Sonder, which offers free, confidential, 24/7 support for financial, medical, safety, psychological, or physical needs for team members and their families.
• Opportunity to join a global business with broad career pathways and exposure to a large internal network.

Inclusion and support

The employer is committed to diversity, equity, inclusion, and belonging, and aims to provide a workplace where people from different backgrounds can contribute, grow, and succeed. Candidates are encouraged to share any support needs or adjustments required during the hiring process.