Project Director, Communications Engineering

About the company

NCS is a major AI technology services organization with a workforce of about 15,000 across the Asia Pacific region. The company helps clients move faster by combining AI capability, resilient digital platforms, and a wide partner ecosystem to deliver practical business outcomes. NCS operates as part of the Singtel Group.

Role overview

The Project Director will steer multiple IT and engineering projects simultaneously, ensuring they are delivered to the expected quality, within agreed scope, and on schedule while meeting customer requirements and internal standards.

This role also involves leading cross-functional project teams, supporting pre-sales and tender responses, and taking responsibility for team performance, project milestones, and financial outcomes.

Project and service management

• Assess and oversee the full project lifecycle from initiation through planning, execution, and completion.
• Review project schedules, quality controls, budgets, communication plans, and risk mitigation plans.
• Handle issues related to scope changes, disagreements, and impacts on schedule and cost.
• Address integration challenges across hardware, software installation, testing, process redesign, application work, migration, and data conversion.
• Track project financial performance and make sure cost and revenue forecasts are prepared accurately.
• Supervise delivery in relation to time, budget, staffing, and quality targets.
• Work through project overrun situations and support corrective action.
• Report progress to senior management and customer stakeholders.
• Shift resources between teams and time periods to improve productivity and reduce waste.
• Support a smooth handover from project delivery to operations in line with customer requirements and internal processes.
• Ensure service operations continue without avoidable penalties or security incidents caused by negligence or lack of awareness.

Customer, vendor, and stakeholder management

• Develop strong working relationships with partners, contractors, and subcontractors.
• Engage stakeholders effectively in decisions and delivery activities.
• Strengthen long-term customer relationships by understanding expectations and exceeding them.
• Discuss and agree change control approaches with customers to protect timelines and prioritise work based on business needs.

Business development

• Identify opportunities to expand or improve the services delivered to customers and work with account managers to progress them.
• Contribute to tenders, including proposal content, delivery inputs, risk assessment, and compliance review.
• Support pre-sales work and guide the team in assessing enhancements for value and cost implications.

Financial management

• Prepare accurate financial forecasts across the project portfolio, including cost, revenue, billing, and internal charging plans.
• Keep portfolio financials within approved budget limits.

Team management

• Take part in leadership activities and provide performance feedback and coaching.
• Monitor team effectiveness, encourage collaboration, and improve performance through leadership and coaching.
• Build and motivate a high-performing team with an innovative culture.
• Guide team members to deliver quality outcomes, reduce project issues, and satisfy customers.
• Plan resource use across project and technical teams for best coverage.
• Manage performance reviews and maintain open communication for continuous improvement.
• Support individual development plans and career growth.
• Maintain strong billability across the team and at the individual level.

Qualifications

Applicants should bring more than 10 years of experience in IT or engineering project management, along with hands-on exposure to the development, implementation, and support of engineering or information technology projects across different organizations.

A degree in Engineering, Computer Science, or an equivalent discipline is required. The ideal candidate should be self-driven, positive, creative, and confident in presenting, communicating, negotiating, and building interpersonal relationships. Strong persuasive ability is also important.

Experience in a provider or vendor setting delivering client projects is needed, and familiarity with working in a matrix organization is expected.

Additional information

NCS looks for people who align with its AEIOU values: Adventure, Excellence, Integrity, Ownership, and Unity. The company also emphasizes its broader impact focus: valuing clients, growing people, and creating the future.

The organization notes that it is committed to helping make ambitious outcomes possible and advises candidates to be alert to fraud. Official communications will only come from verified NCS corporate email addresses ending in @ncs.com.sg. If there is any doubt about a message’s authenticity, candidates should verify it directly through reachus@ncs.com.sg.