Personal Support Worker

About the Employer

Bayshore HealthCare is a privately owned Canadian leader in home and community-based health services. The organization has been a Platinum member of Canada’s Best Managed Companies Program every year since 2006, earned recognition as a Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario in 2015, and appeared on Forbes’ 2023 list of Canada’s Best Employers. With a national network that includes more than 80 home care offices, 11 pharmacies, and over 100 community care clinics, Bayshore employs over 18,000 people and supports more than 350,000 clients each year. Its mission is to improve quality of life, dignity, and independence by delivering customized care that helps clients stay safely and comfortably in their own homes.

Care Approach

The role is guided by person-and family-centered care (PFCC), which values the family’s role in a patient’s life and encourages active participation in care planning, treatment decisions, and health system improvement. This approach emphasizes respectful, compassionate, culturally safe, and responsive support tailored to the patient, family, and other important people in the patient’s life.

Role Overview

Bayshore is seeking compassionate Personal Support Workers who want to make a meaningful difference in clients’ daily lives. In this position, you will provide personal care and support with daily living activities according to the care plan and under the direction of the immediate supervisor, while following all internal and external standards of practice.

What the Organization Offers

• Employer-sponsored health and dental coverage for part-time and full-time employees and their families
• Paid orientation and paid training
• Competitive compensation for travel
• Well-organized schedules with more care time and reduced travel, plus flexible hours to support work-life balance
• Opportunities for career development and advancement
• Mobile devices provided by the company for documentation and communication
• Accessible managers and schedulers who are available to guide and support the team

Responsibilities

• Deliver personal care based on the established care plan or assignment sheet while promoting the client’s emotional, spiritual, physical comfort, and safety.
• Carry out personal support tasks within the provincial PSW scope of practice, such as skin, hair, and mouth care; bathing; bowel and bladder care; positioning and movement; exercise; basic wound care; feeding, including special diets; and reminders for oxygen use and medication.
• Perform specialized, client-specific procedures only when the required training and current competency have been demonstrated.
• Monitor client status, document observations according to company standards, and escalate unusual incidents or condition changes to the supervisor or office.
• Apply infection prevention practices consistently.
• Take part in ongoing internal or external learning and education activities.
• Follow Bayshore policies and procedures at all times.
• Contribute to quality initiatives and continuous improvement efforts aligned with the company’s Quality Management System.
• Support health and safety activities during all duties and report any hazards or concerns to the immediate supervisor.
• Protect client and company confidentiality and share information only with authorized Bayshore personnel.
• Complete additional duties as assigned.

Skills and Abilities

• Clear verbal and written communication in English or French
• Strong interpersonal skills
• Ability to work independently and collaboratively
• Physical capability to stand, bend, squat, kneel, and reach freely
• Capacity to lift up to 23 kilograms
• Ability to assist clients with standing, walking, sitting, and repositioning in bed
• Ability to follow written and spoken instructions related to client care
• Willingness and ability to travel locally between assignments

Qualifications

• Completion of an accredited Personal Support Worker program
• Working knowledge of community nursing principles, practices, and methods as they relate to personal care delivery
• Valid driver’s license and access to a reliable vehicle for commuting
• At least one year of recent personal care experience in a similar role, or equivalent life experience involving comparable responsibilities

Reporting and Performance

The Personal Support Worker reports to the Clinical Manager, as applicable. Performance is expected to remain consistently strong across all job duties, responsibilities, goals, and objectives. Reviews are conducted continuously, with a formal review at the end of the three-month probation period and then at least once every year. Feedback may be gathered from employees and consultants at the branch and National Development Centre, as relevant.

Health, Safety, and Compliance

Bayshore maintains a safe and high-quality environment for employees and clients. Depending on provincial regulations and the position, new hires may need to show proof of immunization against illnesses such as COVID-19, Hepatitis, and Seasonal Flu. Exemptions for medical reasons or other Human Rights Code-based requests will be assessed individually.

Equity, Diversity, Inclusion, and Accessibility

The company is committed to equity, diversity, and inclusion and works to create a culture where individual differences are welcomed and valued. Bayshore also follows the Accessibility for Ontarians with Disabilities Act and the applicable Provincial Human Rights Codes.

Location

Primary location: Wiarton, Ontario, Canada.