Operations Coordinator (Level 1)

About the Client

The hiring organization works in group transportation and mobility, an area often challenged by fragmentation and limited transparency. To address this, it has developed an AI-powered platform that links enterprises, institutions, and event organizers with a broad network of transportation providers. With live availability, clear pricing, intelligent routing, and AI-assisted dispatch, the platform enables automated, reliable, and scalable charter, shuttle, and transit services across the country.

About the Role

This entry-level Operations Coordinator position supports the Service Operations team in delivering a smooth and dependable customer experience. The role centers on handling customer questions, coordinating transport services, and resolving day-to-day operational problems. It is a collaborative position that helps maintain service quality in a fast-moving remote environment.

Responsibilities

• Review upcoming trips in advance to confirm all details are complete and accurate.
• Handle incoming questions from transportation providers by phone and email.
• Identify and arrange replacement providers on short notice when service coverage is needed.
• Manage schedule adjustments, trip modifications, cancellations, and service interruptions with providers.
• Escalate complicated operational matters to the appropriate internal teams and track them through resolution.
• Work closely with Customer Success, Sales, and Operations partners to resolve issues quickly.
• Keep an eye on active trips and share updates when delays or changes arise.
• Record provider communications and trip activity in internal tools and systems.
• Compile weekly updates on provider performance and repeated operational issues.
• Adhere to established procedures while also identifying opportunities to improve workflows.

Requirements

• 0 to 2 years of experience in customer service or logistics coordination; experience in transportation or hospitality is a plus.
• Clear verbal and written communication abilities.
• Strong eye for detail along with solid problem-solving skills.
• Ability to stay composed, professional, and effective in pressure-filled situations.
• Well-developed organization and multitasking capabilities.
• Customer-first attitude with a strong commitment to high service standards.
• Flexibility to adapt to shifting priorities and openness to learning new systems.

Compensation

The role offers an hourly pay rate of USD 26.50.

Benefits and Perks

• Remote-first, flexible work setup with location-based considerations.
• Medical, dental, and vision coverage with full premium support in the United States.
• Mental health assistance and family-building support benefits.
• Paid time off, including company holidays and PTO days.
• Employer-paid life insurance, short-term disability, and long-term disability coverage.
• 401(k) retirement plan plus region-specific savings options.
• Technology equipment provided for work.

Equal Opportunity

The employer is committed to equal opportunity and values diversity and inclusion. All qualified candidates are considered fairly regardless of race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Additional Information

This is a remote full-time position based in the United States. The employer note states that the connecting platform is not the employer of record for this role and only facilitates candidate discovery and application routing through the hiring company’s own application process.