Officer, Collection Operations

About the Role

First Abu Dhabi Bank (FAB) is seeking an Officer for Collection Operations. This role is an Emiratised position based in Abu Dhabi, United Arab Emirates. The Officer will be responsible for coordinating with law firms, managing legal cases, and ensuring timely resolution of collection-related matters. This position requires close collaboration with various internal departments and external vendors to maintain operational efficiency and provide satisfactory customer experiences.

Key Accountabilities

The role involves both self-management and core operational responsibilities. Self-management includes setting and achieving performance goals, identifying training needs, maintaining professional development, and staying updated on bank policies and regulations. Core responsibilities focus on the operational aspects of collections, including coordinating with law firms for case filing and progression, monitoring vendor performance, handling escalations, and ensuring accurate system updates and documentation.

Core Responsibilities

• Coordinate with law firms for the initiation and progression of new cases in ADGM court and other case types such as Cheque Execution, REPO, and Civil/Cases against the bank, ensuring system and tracker updates.
• Provide backup support to team members during their absence or leave for various case types including criminal, civil, legal notices, REPO, and Cheque Execution.
• Closely monitor the performance of assigned law firms, particularly for cases in Abu Dhabi, ensuring adherence to service level agreements.
• Facilitate the filing of cases by law firms within agreed turnaround times (TAT) and provide any necessary supplementary documentation.
• Participate in expert meetings and review legal commentaries and memos as required.
• Ensure all allocated cases are accurately updated in the system with appropriate legal flags.
• Manage cases where the bank is a defendant, providing necessary support.
• Oversee the retrieval and return of original case files in accordance with established processes and policies.
• Handle escalated requests and issues related to collections received through various channels, driving them to a satisfactory resolution.
• Collaborate with Collection and Recovery teams to provide legal support and advisory services when needed.
• Attend required training sessions and adhere strictly to company policies and values, ensuring timely completion of all mandatory training.

Health & Safety

Ensure adherence to all health and safety guidelines specified by the company.

Qualifications & Experience

Minimum Qualification: Bachelor’s degree.

Minimum Experience: A minimum of 3 years of relevant experience within the banking sector.