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仕事内容
Role overview
This position supports the delivery of memorable culinary experiences within a high-empowerment setting. The main responsibility is to represent the brand across the guest journey and contribute to a smooth, high-quality restaurant experience through consistently excellent food.
What you will be measured on
- Carry out all food and beverage production activities in line with the required service standards and operating procedures.
- Make every reasonable effort to exceed expectations whenever possible.
- Reduce guest complaints and step in promptly with suitable service recovery when issues arise.
- Communicate proactively with colleagues while keeping the guest’s best interests front and center.
Required profile
- Strong service orientation with emotional intelligence.
- A high school diploma in Catering is required; a degree in Hotel Management or a related discipline is preferred.
- At least 1 to 2 years of experience in a similar role within a 5-star hospitality environment.
- Working knowledge of local food hygiene standards and HACCP practices.
Core competencies
- Customer focus
- Results orientation
- Continuous learning
- Resilience
- Adaptability
Values and culture
The organization is built on a set of principles that shape how it serves customers, how teams interact, and how decisions are made. These principles emphasize putting customers first, taking ownership, moving quickly, valuing talent and determination, and staying flexible in a changing environment.
Who this role suits
This opportunity is best suited to candidates who can deliver consistently high standards in a fast-moving kitchen environment, work well with others, and contribute to guest satisfaction through reliable execution and a positive attitude.