IT Technician

About CloudHQ

CloudHQ is a worldwide specialist in hyperscale data centre solutions, known for building secure, high-capacity, and highly resilient facilities for major global technology companies. As the business grows internationally, the Design & Engineering function is being expanded to protect technical standards, design excellence, and long-term performance across the lifecycle.

Role Overview

The IT Technician will provide hands-on L1 to L3 support across the organisation, helping keep devices, applications, and cloud services running reliably. The position plays a key part in day-to-day IT operations, with responsibility for Microsoft 365 and Azure support, secure user administration, and smooth onboarding/offboarding processes. By handling operational support, the role allows senior engineers to stay focused on strategic and infrastructure work.

What You'll Do

• Support employees and contractors across the data centre organisation with first- to third-line IT issues.
• Track, update, and close tickets in the IT service management system while keeping users informed on progress.
• Set up, configure, and maintain user devices such as laptops and mobile devices in a Windows-based environment.
• Resolve issues related to Microsoft 365 tools including Outlook, Teams, and OneDrive.
• Administer BOX file services for users across different regions.
• Support Azure cloud services and manage identities through Microsoft Entra ID.
• Deploy, configure, and monitor mobile device management tools such as Intune or similar platforms.
• Apply GDPR requirements and internal security policies to all IT tasks and support activities.
• Handle IT onboarding and offboarding for employees and contractors, including accounts, access rights, and equipment.
• Keep IT records accurate, including documentation, hardware inventory, and configuration details.
• Refer advanced technical problems to senior engineers or external vendors when needed.
• Work with network, security, and data centre operations teams to resolve shared issues.
• Contribute to IT initiatives such as application rollouts, system upgrades, and infrastructure enhancements.
• Help users improve their technology skills through training and practical guidance.

Requirements

• Prior experience in IT support, systems administration, or a comparable position covering Level 2 and Level 3 support.
• Strong practical knowledge of Microsoft 365 and Azure cloud services.
• Working understanding of Microsoft Entra ID, including user and group administration.
• Good command of Windows operating systems and system administration tasks.
• Experience using MDM platforms such as Intune for device enrolment, compliance, and remote control.
• Familiarity with service desk tools and ITIL-oriented support processes.
• Awareness of GDPR obligations and enterprise IT security standards.
• Proven ability to diagnose issues across hardware, software, and cloud-based systems.
• Clear communication skills and the ability to explain technical matters in a simple way.
• Fluency in both German and English, spoken and written, is required.
• Strong planning and organisational skills, with the ability to juggle several priorities.
• Flexibility to move between support levels from L1 to L3 as required by the business.
• Professional certifications such as Azure Fundamentals, Azure Administrator Associate, M365 Modern Desktop Administrator, ITIL, or CompTIA are considered a plus.

Why This Role Stands Out

• Opportunity to work on advanced data centre construction projects across EMEA.
• Join a fast-moving, high-performing team in a rapidly growing sector.
• Competitive pay and opportunities to advance your career.
• Chance to help shape mission-critical infrastructure for the future.