IT Support Technician

Role overview

We are looking for a reliable and service-oriented IT Support Technician to keep day-to-day technology running smoothly. The position involves helping users with technical problems, supporting hardware and software, and contributing to the stability and security of the company’s IT environment.

Key responsibilities

• Deliver first- and second-level support for issues involving devices, software, networks, and systems.
• Set up, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and other connected equipment.
• Handle support tickets, service requests, and user questions promptly and professionally.
• Identify and fix problems related to hardware, applications, operating systems, email, and network access.
• Administer user profiles, password resets, permissions, and access controls in internal systems.
• Support Windows, Microsoft 365, email tools, and everyday business applications.
• Assist with software rollout, updates, patching, and technology deployment tasks.
• Keep asset lists, equipment logs, and technical records up to date.
• Support LAN, Wi‑Fi, VPN connectivity, and other basic networking needs.
• Escalate advanced issues to senior IT staff or outside vendors when appropriate.
• Contribute to cybersecurity practices, endpoint protection, and IT compliance activities.
• Guide employees on proper technology use, security awareness, and internal IT policies.

Requirements

• Previous experience in IT support, helpdesk, desktop support, technical support, or a similar role is preferred.
• Working knowledge of Windows operating systems, Microsoft 365, and standard business software.
• Basic understanding of computer hardware, networking, printers, and peripherals.
• Exposure to Active Directory, user management, and ticketing tools is an added advantage.
• Understanding of networking basics such as TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
• Foundational awareness of cybersecurity principles and endpoint protection is beneficial.
• Strong troubleshooting, analytical thinking, and problem-solving skills.
• Good communication skills and a customer-first approach.
• Ability to organize priorities and manage several support requests at once.
• Careful attention to detail and eagerness to learn new technologies.
• A diploma or bachelor’s degree in Information Technology, Computer Science, Network Administration, or a related area is preferred.
• Professional certifications such as CompTIA A+, Network+, Microsoft, Cisco, or ITIL are considered advantageous.

What we offer

• Practical exposure to modern IT infrastructure and business technology environments.
• Opportunities to learn about networking, cloud services, cybersecurity, and systems administration.
• Potential career growth into roles such as Senior IT Support Technician, Systems Administrator, Network Administrator, IT Engineer, Cloud Support Engineer, Cybersecurity Analyst, or IT Manager.
• A collaborative, technology-focused, and supportive workplace.
• Training support, certification assistance, and professional development opportunities.
• Competitive compensation and a comprehensive benefits package.

Additional information

This is a full-time, entry to mid-level role based on site in the United States.