IT Support Executive

Role overview

We are hiring an IT Support Executive to support the Dubai office in the UAE. This role is focused on keeping end-user systems, Microsoft 365 and Intune environments, security tools, and core infrastructure running reliably across locations.

What you will handle

• Deliver first- and second-line support for desktops, laptops, printers, mobile devices, and business applications.
• Administer Microsoft Intune, including Windows Autopilot, device enrollment, compliance settings, configuration profiles, and app rollout.
• Look after Microsoft 365, Microsoft Entra ID (Azure AD), multi-factor authentication, mailboxes, and group administration.
• Configure and monitor firewalls, VPN connections, web filtering, security policies, and network access controls.
• Track security warnings, analyze incidents, and work with SOC teams on detection and response activities.
• Manage print systems, including queues, secure printing, policies, and troubleshooting printer issues.
• Support VMware vSphere/ESXi environments and related operations.
• Carry out patching and vulnerability fixes using Intune, third-party Windows Update for Business solutions, and security tools.
• Oversee endpoint protection, BitLocker, Microsoft Defender, EDR, and compliance status.
• Support Active Directory, Windows Server, DNS, DHCP, VPN, Wi-Fi, switches, and general network troubleshooting.
• Check backup jobs and assist with disaster recovery processes.
• Keep IT asset records, documentation, and ITSM ticket updates accurate and current.
• Coordinate with vendors and provide support to users across the region.
• Assist with cybersecurity audits, compliance needs, and security incident handling.

Experience expected

The position calls for 5 to 7 years of experience in IT infrastructure and support. Practical exposure to Microsoft Intune, Microsoft 365, VMware, firewall administration, and endpoint management is required.