IT Services Administrator
Redwood Recruitment Specialists
Dublin, County Dublin, Ireland ・ 契約
最初に応募しよう
- 経験
- 2+ yrs
- 給料
- —
- 求人情報
- 1
- 投稿済み
- 2時間前
- Work mode
- 在任中
- Eligibility
- Candidates whose experience closely matches the requirements are the ones expected to be shortlisted for contact.
- Resume
- Required to apply
Where you'll work
仕事内容
Role overview
This contract opportunity is for an IT Services Administrator based in Dublin. The role supports the coordination and review of a range of IT service activities, including helpdesk operations, asset management, and IT audits.
Key responsibilities
- Oversee the IT service management platform and use it to register, allocate, follow up, close, and evaluate helpdesk requests, incidents, problems, and changes.
- Stay in contact with both internal teams and external users, keeping them updated on progress and confirming that issues have been resolved to their satisfaction.
- Prepare regular statistical reports covering requests, incidents, problems, and changes.
- Monitor incoming emails and system alerts and create incident records when needed.
Experience and skills needed
- At least 2 years of experience in a service desk environment, ideally within a corporate setting.
- Working knowledge of ITIL principles and practices.
- Proven ability to juggle several priorities, manage incoming requests, and remain effective in a fast-changing environment.
- Strong written and verbal communication abilities.
Application note
Only applicants whose background closely aligns with the stated requirements will be considered for further contact.