IT Administrator

About the Company

Mulvey & Banani is a Toronto engineering consulting firm focused on integrated building systems for electrical and electronic infrastructure. Its work supports both new construction and the renovation or repurposing of existing buildings with solutions that are built to be resilient and adaptable.

Role Overview

The IT Administrator is a practical, hands-on role that keeps the office’s technology running smoothly. You will manage daily IT support, ensure employees have dependable access to hardware, software, networks, and in-office audiovisual tools, and help shape an efficient support and ticketing workflow. This position also involves troubleshooting, improving systems, and planning for future technology needs as the organization expands.

What You’ll Do

• Act as the main contact for everyday IT assistance, resolving issues with hardware, Windows 11 desktops, Microsoft 365, and network access with minimal disruption to staff.
• Prepare and configure laptops, desktops, mobile devices, and peripherals for both new and current employees, including imaging, software installation, licensing, and access setup.
• Monitor, maintain, and replace office technology such as workstations, laptops, printers, headsets, and related peripherals when needed.
• Manage office networking, including LAN/Wi-Fi performance, secure wireless access, VPN setup, and coordination with internet or network vendors during outages or service issues.
• Support conference-room and in-office A/V systems, such as displays, projectors, audio equipment, and video conferencing tools used for Teams meetings and presentations.
• Help establish and improve an IT helpdesk process, starting with email, messaging, or spreadsheets, and later evaluating and implementing a formal ticketing platform.
• Create and maintain IT documentation, user guides, troubleshooting notes, FAQs, and an accurate automated inventory of hardware, software, and licenses.
• Verify backups, support basic disaster recovery readiness, and assist with simple server or cloud service administration such as file, email, or storage services.
• Strengthen security by managing antivirus protection, applying updates, enforcing policies, and addressing vulnerabilities proactively.
• Work with external vendors for repairs, warranty claims, telecom/internet issues, and other specialized technical support needs.

What We’re Looking For

• A bachelor’s degree or diploma in Computer Science, Information Technology, or a related discipline, or equivalent hands-on experience in IT support or administration.
• About 3 or more years of experience supporting office users with hardware, software, and network issues in an IT support, helpdesk, or systems administration environment.
• Strong working knowledge of Windows 11 and Microsoft 365, with additional familiarity with macOS and mobile devices being an advantage.
• Practical PC troubleshooting skills, including installing or replacing components, connecting peripherals, and diagnosing hardware problems.
• Solid understanding of core networking concepts such as TCP/IP, DNS, and DHCP, along with experience supporting firewalls, switches, Wi-Fi access points, and VPNs.
• Experience managing user accounts and access in systems such as eDirectory and Microsoft 365/Entra ID/Azure AD, including onboarding, offboarding, and permissions.
• Comfort using an informal or formal helpdesk process to manage support requests and deliver responsive customer service.
• Working knowledge of IT security practices, including antivirus tools, patching, and basic firewall or network security measures.

Preferred Experience

• Professional certifications such as CompTIA A+, Network+, Microsoft 365 Certified Endpoint Administrator, or similar credentials.
• Exposure to virtualization, cloud infrastructure, or broader enterprise networking such as routing, switching, and VPN administration.
• Experience with mobile device management or endpoint management tools such as Microsoft Intune, Samsung Knox, or comparable platforms.
• Background supporting conference-room A/V systems and video conferencing equipment.
• Prior work in a small or medium-sized company where autonomy, initiative, and multitasking were essential.

Perks and Benefits

• Hybrid work arrangement.
• Paid sick leave.
• Half-day Fridays throughout the year.
• Employer-paid health insurance premiums.
• Wellness and fitness reimbursement.
• Reimbursement for professional memberships and formal education, where applicable.
• Career development and professional development sessions that count toward CPD.
• Referral bonus program.
• Free access to an on-site gym, EV charging stations, and a café lounge.
• Monthly pizza or BBQ lunches.
• Monthly ice cream days during the summer.
• Multi-faith room available in the office for religious use.
• Modern, dynamic, and vibrant workplace environment.
• Presto card provided for work-related travel such as client meetings or site visits.
• Annual social retreats including family ski day, golf tournament, and holiday party.
• Monthly social events such as skating, bowling, paintball, volunteering, fitness challenges, ping-pong tournaments, sports events, and more.

Why Join

• Be part of a team that values collaboration and celebrates shared success.
• Join a company recognized as a Deloitte Best Managed Company since 2015 and Platinum Club status in 2025.
• Work in an environment that emphasizes strong project delivery, teamwork, and growth.
• Join an organization committed to embedding diversity, equity, and inclusion into its culture and daily work.

Accommodations and Accessibility

Accommodation is available throughout the hiring process. If you need support with accessibility or require documents in another format, the company will work with you to meet your needs.

Diversity and Inclusion

The company welcomes applications from Indigenous peoples, racialized people, people with disabilities, people from gender- and sexually-diverse communities, and individuals with intersectional identities. It aims to create a workplace where everyone feels included, respected, valued, and heard.