Hotel Receptionist

Role overview

Great National Ballykisteen Golf Hotel is looking for an energetic and dependable Hotel Receptionist to serve as the first contact for guests on a part-time, on-site basis. The hotel has also received Quality Employer Certification from the Irish Hotels Federation, reflecting its focus on being a quality employer and investing in employee development.

Key duties

• Welcome guests warmly when they arrive at the hotel.
• Handle guest check-ins and check-outs while making sure all required details are accurately captured.
• Explain hotel facilities to guests, including opening times, service timings, and nearby attractions or amenities.
• Prepare guest bills, verify accuracy, and process payments according to hotel procedures.
• Work closely with colleagues across departments to support smooth day-to-day operations.
• Coordinate regularly with the accommodation team and keep them informed, especially regarding room status updates.
• Respond to questions, complaints, requests, and general enquiries in a courteous and professional way.
• Support follow-up for group bookings, package offers, and similar guest arrangements.
• Communicate with the accounts team to ensure billing is accurate.
• Plan ahead by reviewing future business and confirming reservations.
• Monitor incoming emails and complete any needed booking actions.

Candidate profile

• Prior hotel reception experience is preferred.
• Familiarity with Guestline is a plus.
• Strong communication and customer service abilities are essential.
• The ideal candidate should be open to learning, comfortable asking questions, and willing to follow up on issues and enquiries.
• Clear English communication is required.
• The role calls for someone who consistently presents the hotel in a professional manner.
• Applicants must have full permission to work in the EU or hold a valid EU work visa.

Schedule and conditions

• This position involves early mornings, evenings, and weekend shifts.
• The employer is an equal opportunities organisation.

Benefits

• Competitive weekly pay.
• Access to company-funded learning and development programmes.
• Opportunities for internal growth, career progression, and promotion across the GN Group nationwide.
• Online training through a personal e-learning development platform.
• Employee Assistance and Digital Wellbeing support for mental and physical health.
• Referral bonus through the GN refer-a-friend scheme.
• Recognition initiatives such as employee of the month, long service awards, team recognition days, and surprise treat days.
• Employee social events to celebrate team success.
• Complimentary meals on duty and barista-style coffee.
• 20% staff discount on bar and restaurant food.
• Discounted best-available rates for friends and family at GN Hotels nationwide.
• Free gym and pool membership, plus a discounted rate for one family member.
• Bike-to-work scheme.
• Xmas savings club.
• Free on-site parking.