Hospitality Assistant

Role overview

We are looking for a Hospitality Assistant in Towcester to help create a welcoming, polished guest experience. This role suits someone who enjoys working with people, keeps a positive attitude, and takes pride in delivering service to a high standard in client-facing environments.

The position offers an hourly rate of £13.41 and is part of a workplace that values growth, learning, inclusion, and work-life balance. You will be joining a team focused on memorable service and a strong hospitality culture.

What you will do

• Support day-to-day hospitality service and help maintain a friendly, guest-focused atmosphere.
• Interact with customers in a warm, approachable, and professional manner.
• Listen carefully, communicate clearly, and respond effectively to customer needs.
• Contribute to a consistent service style that reflects the company’s values and culture.
• Work cooperatively with colleagues in a collaborative team setting.
• Help uphold standards of food safety and cleanliness where required.

What we are looking for

• A personable, outgoing individual who naturally enjoys working with people.
• Someone with a strong work ethic and a positive, can-do attitude.
• Good verbal communication and active listening skills.
• A customer-first mindset with a commitment to excellent service.
• Attention to detail and the ability to adapt when challenges arise.
• Experience in a similar role, ideally in food service or hospitality.
• Knowledge of food hygiene and sanitation practices.

Benefits and support

• 28 days of holiday, including bank holidays.
• Extra day off for your birthday.
• 3 volunteering days.
• 3 grandparent leave days.
• 24 weeks of enhanced maternity leave.
• Secondary career leave.
• Wedding or commitment day leave.
• Free meals during shifts.
• Tailored development and training opportunities.
• Pension scheme and life insurance.
• Discounts through the Perkbox app, including retail, travel, and cinema offers.
• Wellbeing hub access.
• Employee assistance programme.
• Cycle to work scheme.

Additional information

This organisation has spent nearly 20 years creating attractive spaces, enjoyable menus, and welcoming teams for clients across offices, stadiums, cathedrals, and universities. The focus is on building a lasting hospitality career, supporting employee development, and encouraging learning as a daily habit.

The company describes its values as visionary, positive, collaborative, and conscious. It aims to support the planet, local communities, and a workplace culture where every individual feels respected and included.

Applicants from all backgrounds are encouraged to apply. The employer welcomes people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. Even if you do not meet every requirement, you are encouraged to express interest if you are motivated and eager to learn.

Company values

• Always visionary: aiming to improve continuously and lead with initiative.
• Wholeheartedly positive: bringing energy, encouragement, and enthusiasm to the workplace.
• Creatively collaborative: valuing teamwork and diverse perspectives.
• Forever conscious: working responsibly with care for communities and the environment.