Front Desk Receptionist

Role Overview

We are hiring a part-time Front Desk Receptionist for a hotel setting in Brunswick, Ohio. This position focuses on creating a smooth, friendly, and organized experience for guests from arrival to departure. The property is an all-suite hotel located off Interstate 71 in Medina County, and the team places strong value on hospitality, professionalism, and attention to detail.

About the Property

The hotel is an all-suite accommodation designed to deliver a comfortable stay and memorable guest experience. Team members are expected to contribute to a welcoming atmosphere where guests feel well cared for throughout their visit.

Front Desk Responsibilities

• Greet arriving guests, confirm reservations, and guide them through the check-in and check-out process.
• Share information about hotel facilities, policies, and guest services, and respond to questions clearly.
• Assign rooms based on guest preferences, availability, and special requests, while coordinating key management.
• Support guests with local recommendations and service-related information during their stay.
• Handle complaints or concerns in a professional way and work toward practical resolutions.
• Process payments, manage credit card transactions, and issue accurate bills and invoices.
• Monitor guest safety and security needs, including awareness of security cameras and emergency procedures.
• Answer incoming calls, manage reservations, and maintain room availability in the booking system.
• Carry out administrative duties such as record keeping, guest profile updates, and room inventory tracking.
• Communicate effectively with guests, coworkers, and management to keep information accurate and timely.
• Help maintain a warm, welcoming front desk environment that supports a positive overall guest experience.

Schedule and Availability

This is a part-time, on-site role. Candidates must be available to work weekends and evenings. The schedule includes an 8-hour shift.

Additional Information

The role is focused on hotel front desk operations and guest service. Success in this position depends on customer service ability, organization, accuracy, and the ability to contribute to a polished hospitality environment.

Work Location

This position is based in person in Brunswick, OH.