Field Task Advisor

Role Overview

This position sits within TD Insurance in Halifax, Nova Scotia, Canada. The role is part of a 35-hour work week and is based on site.

About TD Insurance

TD Insurance is a business unit of TD Bank Group, one of Canada’s major financial organizations. It provides protection solutions for life’s unexpected events through offerings such as credit protection, life, health, travel, home, and auto insurance. Its products are delivered online, by phone, and through a large branch network across Canada.

The insurance business operates through two main areas in Canada: General Insurance and Life and Health. General Insurance is among the leading home and auto insurance providers in the country, while Life and Health is a major provider of critical illness and direct life and health insurance.

TD Insurance promotes an inclusive and accessible workplace. With thousands of employees across multiple provinces, it aims to provide a stable, growth-oriented environment where professional development is taken seriously.

Compensation

The base salary range for this role is CAD 56,400 to CAD 79,700 per year. Actual pay may differ depending on skills, experience, job-related knowledge, location, and business needs. Compensation is reviewed with a focus on fairness and progression over time, and candidates are encouraged to discuss pay details during the hiring process.

What You Will Do

The Field Task Advisor supports claims work by carrying out assigned tasks from Claims Advisors to help with claim investigation, assessment, and settlement.

This is a field-based role that involves contact with vendors, insured customers, and witnesses. The position plays a part in creating a strong customer experience by working with internal teams and outside partners while balancing speed with accuracy.

• Adjust priorities and activities as customer and business needs change.
• Deliver a positive customer experience in every interaction and look for ways to improve it continuously.
• Manage workload efficiently to meet service-level and productivity targets.
• Handle correspondence and confidential information carefully, escalating concerns when needed.
• Safeguard the organization by identifying and escalating risky or unusual transactions and activities.
• Support operational excellence and contribute to business goals.
• Ensure business processes and procedures are completed accurately and on time.
• Prepare documentation that is correct, complete, and aligned with relevant rules and client or business intent.
• Spot opportunities to improve processes and actively participate in those improvements.
• Build expertise in the area and provide support, guidance, and direction to others when needed.
• Apply standard claims practices and procedures effectively.
• Stay informed about new developments, industry trends, and changing regulatory obligations.
• Maintain a strong risk and control mindset in line with the organization’s risk appetite.
• Follow bank and industry code of conduct requirements to reduce operational and regulatory risk.
• Support FRCC and CAT teams during catastrophe events.
• Help achieve the target Auto & Res Claims LEI score of 67.
• Assist FRC and CAT queues during CAT events when requested.

What You Need

• Previous experience in claims is required.
• Bilingual English and French ability is an advantage.
• Work collaboratively as part of a team and help maintain a positive, service-focused environment.
• Continue developing expertise in your area and share knowledge with teammates and the wider business.
• Stay up to date on trends, tools, and techniques relevant to the role.
• Take part in performance management, development activities, and cross-training.
• Keep others informed about project progress and important day-to-day updates.
• Support colleagues by helping complete work and providing coaching or guidance where appropriate.
• Contribute to an equitable, inclusive workplace.
• Represent the business area and the bank positively, both internally and externally.
• Use an intermediate level of knowledge to manage routine work with limited to moderate risk.
• Assist with tasks related to core auto, residential, bodily injury, property damage, accident benefits, small business, and subrogation claims.
• Complete work within defined guidelines and follow management direction when required.
• Have intermediate-level knowledge supported by relevant training, experience, or skills; industry accreditation and training are generally needed.
• Report to a Team Manager.
• Hold a valid driver’s license with a clean driving record.
• Be available to travel on short notice to support customer needs.

Experience and Education

A college or university degree is required, along with more than 3 years of relevant experience.

Hours and Work Arrangement

This is a full-time, on-site role in Halifax with 35 working hours per week.

Total Rewards and Development

TD offers a total rewards package that may include base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development resources, and recognition programs.

Colleagues receive development conversations, training programs, and access to learning tools and mentoring opportunities to support career growth.

Training and onboarding will be provided to help the new hire succeed in the role.

Hiring and Accessibility

The recruitment team will contact selected candidates to arrange interviews and aims to share outcomes by email or phone.

Accommodation is available for accessibility needs during the hiring process, including support such as accessible meeting rooms and captioning for virtual interviews.

Additional Information

This opportunity is subject to applicable provincial employment regulations in Canada. Requirements may vary by province or territory.

The organization emphasizes respectful, diverse, and equitable employment practices and supports colleagues in building successful long-term careers.

Language requirement note for Quebec only: Sans Objet.

Who Can Apply

Candidates with prior claims experience, a college or university degree, and the ability to work on site in Halifax are suited to this role. Willingness to travel with little notice and possession of a valid, clean driver’s license are required.