Executive - Operations

Job Overview

This position is responsible for managing comprehensive warehouse operations and ensuring smooth execution of all tasks related to inventory and logistics at Mondelez Distribution Center (DC). The role involves overseeing inward goods receipt, putaway, picking, outbound processes, and maintaining inventory accuracy.

Key Responsibilities

• Manage all warehouse activities, including receipt of goods, batch-wise unloading, timely goods receipt (GR), and putaway processes.
• Ensure precise batch-wise FIFO/FEFO picking and dispatch operations.
• Plan and allocate manpower efficiently in response to volume changes, independently managing a team exceeding 30 staff members.
• Maintain strict stock and batch accuracy, resolving inventory discrepancies promptly.
• Ensure cleanliness and hygiene standards are met in both cold and dry storage zones.
• Address and resolve customer and depot queries effectively and on time.
• Regularly collect Proof of Delivery (POD) documents and ensure Accounts Collection Certificates (ACC) for the previous month are completed by the 10th of the current month.
• Enforce safety protocols rigorously to safeguard employees and the premises.
• Escalate non-compliance issues to management without delay.
• Manage Goods In Transit (GIT) processes to ensure timely Goods Receipt Notes (GRN) at stores and regional depots (RDs).
• Analyze and resolve complaints from stores and regional depots within established deadlines.
• Coordinate stock transfers between locations, including DC-to-DC movements as required.
• Collaborate with customers to finalize zone and location planning.

Regional Profit & Loss (P&L) Management

• Maintain zero debit situations with customers.
• Avoid operational productivity losses to protect profit margins.
• Manage P&L budgets effectively, ensuring alignment with financial goals.

Customer Relationship Management

• Provide timely support to customers according to their requirements.
• Address customer queries and supply prompt reports.
• Handle escalations proactively in collaboration with the Warehouse Manager to minimize complaints.