Desktop Support Specialist

Role overview

SISL Global is hiring a Desktop Support Specialist to handle end-user IT support and onsite/remote technical operations from Hamburg, Germany. The role centers on resolving workstation, software, hardware, and basic network issues while keeping service records accurate and communication clear.

Technical scope

The position involves support for Windows 10 and 11 environments, Microsoft Active Directory, Group Policy Objects, Microsoft Office 365, helpdesk ticketing tools, and PC hardware setup and troubleshooting. It also includes mobile device management for iOS and Android devices, enterprise encryption solutions, and workstation administration through Active Directory.

In addition, the role requires a working understanding of common network components such as switches, routers, firewalls, wireless access points, wireless controllers, servers, multiplexers, and other managed or unmanaged infrastructure.

Core duties

You will provide first- and second-line support for end-user issues, work with vendors on complex antivirus-related incidents, and keep users updated on progress and resolution. The role includes logging and maintaining ticket details, installing and supporting desktop applications, and handling general troubleshooting for printers, laptops, desktops, and associated peripherals.

Other responsibilities include preventive maintenance, remedial repairs, diagnostics for connectivity and hardware/software failures, and support for remote site computing infrastructure. You will also manage procurement for in-scope hardware, maintain inventory and asset records, deploy hardware and software, and coordinate with service desk teams, suppliers, third parties, and Allianz support groups until issues are closed.

Additional requirements and working context

The role expects strong analytical thinking, troubleshooting ability, and problem-solving skills. Candidates should be fluent in English and comfortable using the local language. Hands-on experience with ITSM tools, especially ServiceNow, is important. Basic familiarity with macOS is also needed to support Apple computer users.

This is a project-based role that calls for flexibility, collaboration, and the ability to adapt to changing priorities. The role may also involve documenting on-site support procedures, coordinating maintenance and warranty activities, scheduling visits with end users, and supporting security remediation tasks.

Extra operational responsibilities

The role further includes supporting remote site networks such as LAN and WAN connections, including procurement, design, build activities, monitoring, diagnostics, troubleshooting, escalation, security management, and capacity planning or analysis. It also includes broader support for audio/visual equipment, smart devices, telecom systems, and other authorized desktop applications such as Cisco Jabber.

Terms and compensation

No salary, stipend, fixed allowance, or hiring deadline was specified in the source information.

The listing does not mention the number of openings or a start date.