Desktop Support Officer - Shepparton

About the Company

Centorrino Technologies (CT) positions itself as more than a technology provider, describing itself as a community built around going beyond expectations. The organisation says it has been recognised as a Great Place to Work for 2024-2025 and as one of Australia’s Best Places to Work in the Medium & Large Size category for 2025, with an eNPS of 68. The team is continuing to grow, and this opening is part of that expansion.

Role Overview

This full-time, onsite role in Shepparton, Victoria is for a Desktop Support Officer who will deliver high-quality technical support to customers. The position includes a company car for travel. The successful person will provide helpful, knowledgeable support with a positive attitude and work across a range of technologies, including Mac and Windows PCs, tablet devices, server environments, network infrastructure, and voice systems. The specialist teams handle most server and network work.

What You Will Be Doing

• Keeping customers’ day-to-day operations running smoothly.
• Building positive relationships with end users and maintaining a friendly approach.
• Working with colleagues to spot process improvements and make support delivery more efficient.
• Actively seeking customer feedback and using it to improve service quality.
• Handling issues or requests that do not yet have a defined process by helping create and roll out one.
• Keeping documentation and procedures accurate and current.
• Taking responsibility for everyday technology issues and coordinating with third-party providers when needed.
• Partnering with other internal teams to achieve the best result for the customer.

What You Need

• A strong commitment to excellent customer service and a genuine ability to help people solve device and computer problems.
• Curiosity about technology and the willingness to learn new tools and solutions.
• The confidence to communicate clearly while troubleshooting and to explain problems and prevention steps in a calm, easy-to-understand way.
• A consistently positive, solutions-focused mindset.
• Strong spoken and written communication skills for working with a wide range of stakeholders.
• Flexibility to work outside the usual schedule when unusual situations require it, including staying back later or adjusting hours.

Benefits

• Ongoing training and development to support career growth and planning.
• Access to a broad range of discounts and employee benefits.
• Choice of IT equipment to support your work, plus cost-price tech options for personal use.
• Team events designed to recognise achievements and strengthen workplace connections.

Additional Requirements

A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required for this position.

Culture and Inclusion

CT says it values diversity and aims to create an inclusive environment where every voice is heard. The company highlights innovation, inclusivity, variety, and people from diverse backgrounds as key parts of its culture.