- 経験
- どれでも
- 給料
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- 求人情報
- 1
- 投稿済み
- 2時間前
- Work mode
- 在任中
- Eligibility
- Candidates with relevant desktop support, onsite IT support, or end-user computing experience may apply. The role is intended for professionals who can work onsite in Denver, CO.
- Resume
- Required to apply
Where you'll work
仕事内容
Role Overview
VOLTO Consulting is seeking a Desktop / IT Support professional in Denver, CO to provide hands-on end-user computing and onsite technical support. This role focuses on day-to-day desktop support, device lifecycle handling, incident management, and basic meeting-room audio visual assistance for business users.
Key Responsibilities
- Deliver deskside support and assist users with a wide range of technical issues.
- Manage IMAC activities, including installs, moves, adds, and changes.
- Serve as the onsite IT point of contact for business users.
- Diagnose and resolve infrastructure-related end-user issues.
- Handle hardware deployment, including OS refresh and hardware refresh tasks.
- Provide first-line support for printers and multifunction printers.
- Support Intune-based mobile device management.
- Work with SCCM and deployment-related tasks.
- Troubleshoot Office/M365, Internet Explorer, VPN software, Active Directory, Computer Management, and other Microsoft tools.
- Carry out workstation patching and vulnerability management.
- Use the management platform for device provisioning, configuration, deployment, and inventory tracking.
- Track the full device lifecycle for laptops, workstations, monitors, and peripherals from purchase through retirement, including replacements and upgrades.
- Manage incidents, problems, and service requests in ServiceNow.
- Create and maintain knowledge base articles for incidents, problems, and service requests when needed.
- Maintain hardware and software asset inventory and configuration records in ServiceNow.
- Provide basic meeting-room audio visual support where an existing AV provider handles the primary service.
- Identify opportunities for continuous improvement in support processes and service delivery.
Technical Expectations
- Strong practical experience in resolving issues within end-user computing environments.
- Working knowledge of endpoint deployment, device management, and workstation maintenance.
- Ability to support common workplace hardware, software, and collaboration tools.
- Clear verbal and written communication skills for interaction with business users.
Additional Information
This is a full-time onsite role based in Denver, Colorado. The source does not specify compensation, openings, start date, or application deadline.
Terms
No further terms or special conditions were provided in the source content.