Datacenter IT Technician Trainee (6 months)

Role overview

This opportunity is for someone who is enthusiastic about server and networking technologies and wants to build hands-on experience inside one of the world’s largest data center environments. The role is based in Auckland and offers exposure to large-scale computing infrastructure, day-to-day data center operations, and practical troubleshooting work.

You will spend time working independently as well as alongside other teams, gaining experience in server and network equipment support while contributing to the smooth running of the site. The environment is fast-moving, with varied daily challenges and strong emphasis on learning and development.

Training and progression

This position is structured as a 6-month trainee assignment. During this period, coaching and periodic assessments will be provided to help develop your technical capability. If performance is successful at the end of the 6 months, you may be considered for an interview for a permanent full-time role.

Key responsibilities

• Investigate hardware issues and carry out diagnostics to identify faults.
• Handle basic operating system troubleshooting tasks.
• Work through basic configuration-related troubleshooting problems.
• Replace hardware components to support repair and recovery activities.
• Sanitize and destroy storage media such as HDDs and SSDs.
• Help maintain high system reliability by resolving trouble tickets promptly and in priority order.
• Follow data center operations, logistics, security, and safety procedures and guidelines.
• Apply and uphold security and safety best practices throughout daily work.

What you need

Applicants should have at least one year of experience troubleshooting and repairing computer hardware or computer networks. The job also includes a physical element, so you must be able to lift and rack equipment using lifting equipment. A valid driver’s licence and your own vehicle are required for travel between sites.

Preferred background

A bachelor’s degree in IT or a related field is preferred, along with knowledge of Linux and networking. A genuine interest in IT infrastructure and hardware is also valued.

Additional information

This role is with Amazon Data Services New Zealand Limited. An accommodation process is available for candidates who need adjustments during the hiring journey.