Customer Support Administrator

Overview

UBT is hiring a Customer Support Administrator for its office in Northfleet. This is a newly created position within a growing business, designed to strengthen a busy customer support operation as the company expands. The role sits at the centre of day-to-day customer service activity and involves close coordination with transport, marketing, and operations teams to help ensure a smooth and professional experience for customers.

Hours and location

This is an office-based position in Northfleet, England, United Kingdom. Standard working hours are Monday to Friday, 9:00am to 5:00pm with a 30-minute lunch break. Reduced hours over 5 days per week may be considered on a part-time basis, with pay adjusted pro rata.

Compensation and benefits

The salary range is £25,000 to £35,000, depending on experience. Benefits include 23 days of holiday plus bank holidays, a pension scheme, free off-road parking, good public transport access, complimentary refreshments and basic food items, occasional team lunches and staff incentives, and a supportive family-style workplace culture focused on employee wellbeing.

Role purpose

The successful candidate will help keep the customer support function organised, accurate, and responsive. This position suits someone who enjoys being a key part of a team, takes initiative, and is comfortable handling a mix of customer-facing and administrative tasks.

Key responsibilities

• Deliver everyday administrative assistance to the customer support team.
• Work with colleagues across departments to coordinate customer needs and requests.
• Keep the customer database current and ensure records remain accurate.
• Reach out to existing customers to confirm contact details and delivery information.
• Assist with broader administrative duties across the business when needed.
• Contribute to maintaining a consistently high standard of customer service.

About the ideal candidate

The employer is prioritising attitude, reliability, and a strong work ethic. The right person will bring a positive, hands-on approach and be comfortable working in a busy environment where deadlines matter. This role may suit someone at an early stage of their career with the right core strengths, or an experienced administrator seeking a supportive, fast-moving workplace.

Candidate profile

You should be well organised, accurate, confident when speaking with customers and colleagues, able to stay calm under pressure, and willing to use your own initiative to get tasks done.

Progression and team environment

You will join a friendly, respectful, and grounded team where effort is valued. The business is pursuing ambitious growth plans and offers real opportunities for progression to motivated people who want to develop.