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- 1
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- 1週間前
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- 教育
- 学士号
- 資格
- Candidates with a bachelor’s degree and the ability to communicate effectively, manage customer issues, and use computer applications well are suitable for this role. Prior customer service or call center experience is an advantage.
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仕事内容
Overview
This role is focused on assisting customers through phone, email, and other communication channels. The main goal is to answer questions, address concerns, and handle complaints in a timely way so that customers receive a smooth and positive service experience.
Key Responsibilities
- Reply to customer questions and share the information they need.
- Track and follow up on customer requests submitted through different systems.
- Manage complaints and continue follow-up until the issue is resolved.
- Enter and maintain customer information in the approved systems, and gather related reports and statistics.
- Refer repeated issues and important observations to the appropriate departments, monitor progress, and keep the customer informed.
- Work in line with defined KPIs and service standards.
- Support improvements in customer experience and service quality by identifying customer pain points and coordinating with relevant stakeholders.
Requirements
- A bachelor’s degree is required.
- Strong spoken and written communication skills are essential.
- You should be able to handle customers professionally and solve problems effectively.
- Comfort using computers and Microsoft Office tools is expected.
- The ability to stay calm under pressure and manage time well is important.
- Prior experience in customer service or call center environments is preferred.