Customer Service Officer

About the company

BlueScope is an Australian-founded global business operating across 15 countries, with a workforce of more than 16,500 people. The company focuses on safety, performance, and wellbeing, and is known for turning steel into practical products and solutions that support communities now and into the future. Its portfolio includes well-known brands such as COLORBOND® steel, used in a wide range of major projects and everyday structures.

The opportunity

Orrcon Steel Distribution is hiring a Customer Service Officer for its Albany, Western Australia branch. Orrcon Steel Distribution supplies steel and aluminium products across Australia, supported by technical know-how, strong quality controls, traceability, and a nationwide distribution network that helps ensure dependable supply for a range of industries.

This role is more than standard front-desk support. The business is looking for a versatile team member who can contribute to sales growth, follow up on leads, build strong customer relationships, and step in wherever needed. You will also be responsible for careful record-keeping and accurate data entry so that orders and customer deliveries are handled correctly and the branch runs efficiently.

What you will do

• Respond to customer enquiries face-to-face, by phone, and by email, and provide prompt, practical support to clients in farming, construction, fabrication, and manufacturing.
• Produce precise quotations and actively follow up on opportunities to convert leads into sales.
• Work closely with external sales representatives by sharing local knowledge, customer insights, and reliable follow-through.
• Take initiative to resolve issues, improve workflows, and enhance the customer experience on an ongoing basis.
• Support daily branch activities, including serving customers at the counter and assisting the team during busy periods.

What you will bring

• Well-developed communication skills with the confidence to interact clearly and professionally with a wide range of people.
• A customer-first approach, including the discipline to follow through and complete tasks properly.
• The ability to manage a changing workload, stay composed under pressure, and handle several tasks at once.
• A responsible, proactive attitude and pride in doing work accurately and thoroughly.
• Comfort using technology and picking up new systems quickly; experience with SAP or a similar platform would be an advantage.

Why join BlueScope

• Grow your capability through ongoing learning while working alongside experienced specialists.
• Be part of a positive and inclusive workplace that values safety, wellbeing, and mutual support.
• Contribute to smarter, more sustainable ways of working and help shape innovative products and solutions.
• Do work that has real impact for customers and communities.

Additional information

BlueScope is committed to an inclusive workplace where employees are respected and can be themselves. The company encourages women and First Nations people to apply. It is also focused on sustainability, including climate action and its 2050 net zero goal. Work-life flexibility is supported through the B-flex program.

Application note

Applications close on Sunday, 28 June 2026.