- 経験
- 1～2歳
- 給料
- —
- 求人情報
- 1
- 投稿済み
- 10時間前
- Work mode
- 在任中
- 教育
- 高校
- Eligibility
- Applicants with a minimum high school qualification and 1 to 2 years of relevant experience in customer service or a related field can apply.
- Resume
- Required to apply
Where you'll work
仕事内容
Role Overview
Napco National is seeking a Customer Service Clerk in Abu Dhabi to support day-to-day order handling, customer communication, and coordination across internal teams to keep fulfilment running smoothly.
Key Responsibilities
- Enter customer orders into the system and ensure they are processed correctly.
- Respond to questions from customers about products, pricing, stock status, and delivery progress.
- Work closely with Sales, Warehouse, Logistics, and Finance teams to support seamless order completion.
- Track order movement and follow up proactively so deliveries are completed on schedule.
- Address customer concerns and escalate unresolved matters when needed.
- Keep customer details and order documentation accurate and up to date.
- Compile daily order summaries and assist with operational reporting.
- Share inventory availability and delivery updates with customers and sales staff.
- Maintain complete records for orders, returns, and credit notes.
- Assist the Accounts team with billing or invoice-related queries.
- Carry out additional tasks assigned by the Customer Service Supervisor or Manager.
Working Relationships
Internal teams: Sales, Warehouse & Logistics, Accounts/Finance, and Production/Planning where relevant.
External contacts: Customers, distributors, and transporters or third-party logistics providers.
Qualifications and Experience
A minimum of a high school qualification is required, along with 1 to 2 years of experience in a similar or related role.
Additional Information
This role is based in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates and is a full-time, onsite position.