CRM Developer

Role overview

The CRM Developer role is a technical position focused on building, adapting, and supporting CRM solutions that improve how the business manages customer relationships. The work centers on developing system features, tailoring the platform to business needs, connecting it with other tools, safeguarding data quality, and helping the CRM environment support better customer service and smoother internal operations.

Key responsibilities

• Create, code, and validate CRM features and applications based on business needs.
• Adapt the CRM platform by adding custom fields, workflows, reports, and other organization-specific elements.
• Link the CRM with related systems such as marketing automation, sales, and customer support applications.
• Maintain customer data accuracy, integrity, and security within the CRM database.
• Carry out routine updates, patches, and maintenance work to keep the platform stable and efficient.
• Prepare and keep up-to-date documentation for CRM settings, customizations, and operational processes.
• Work with teams across sales, customer service, and other functions to ensure CRM capabilities match business objectives.
• Ensure the system follows applicable data protection and privacy requirements.
• Build reports and dashboards that help teams understand customer activity and business performance.
• Keep learning about CRM trends, best practices, and newer technologies to suggest improvements.

Requirements

• A bachelor’s degree in Computer Science, Information Technology, or a similar discipline from an accredited institution.
• At least 5 years of experience in banking and technology.
• Practical hands-on experience with programming and CRM-related technical work.
• Strong knowledge of CRM platforms such as Salesforce, Microsoft Dynamics 365, or similar systems.
• Comfort working with SQL or other database/query tools to handle customer data.
• Familiarity with web technologies such as HTML, CSS, and front-end frameworks.
• Experience integrating CRM platforms with APIs, third-party tools, and other business applications.
• Ability to configure and tailor CRM systems to business requirements.
• Understanding of UI/UX principles for building simple and effective user experiences.
• Strong analytical and troubleshooting ability, plus solid teamwork and communication skills.
• Working knowledge of data privacy, protection, and secure handling practices.
• Ability to support testing activities, including unit, integration, and user acceptance testing.
• Capability to produce clear technical documentation and troubleshooting guides.
• Basic project coordination skills for managing timelines, tasks, and deliverables.

Additional information

This opportunity is based in Al Khobar, Eastern, Saudi Arabia and is a full-time onsite role.

Profile expectations

Applicants should be experienced technical professionals with a background in CRM development, banking, and enterprise technology environments.