Counter Staff

Role overview

This position is for a counter staff professional in Dubai’s exchange and remittance environment. The role suits someone who is comfortable with customer interaction, cash-related operations, transaction handling, and front-office support within a financial services setting.

Core responsibilities

• Process incoming and outgoing remittances using both direct and third-party channels.
• Explain products and services clearly to customers and guide them to the right solutions.
• Assist with wage disbursement activities and the submission of WPS files.
• Handle transactions through a single-window counter setup.
• Address customer concerns professionally and coordinate with operations to resolve issues.
• Protect customer data and maintain confidentiality at all times.
• Support compliance checks, including KYC, CDD, and EDD procedures.
• Help with WPS salary processing and SIF file management.
• Maintain a courteous, polished, and customer-friendly manner at the counter.
• Follow company procedures and contribute to consistently high service standards.
• Deliver service effectively in person and over the phone.

Requirements

• Prior experience of 2 to 3 years in a comparable role is preferred.
• A finance degree or a similar qualification is required.
• Good communication and interpersonal abilities are essential.
• Ability to perform well in a busy, fast-moving work environment is important.
• Candidates must already be based in the UAE.

Additional information

This opportunity is aimed at candidates interested in careers in exchange houses, teller operations, customer service, cash handling, and financial services. It offers exposure to remittance operations, foreign currency exchange, and front-office administration. The role is positioned as a career-growth opportunity in Dubai’s financial services sector.

Application note

Applicants should be prepared to submit a resume/CV and any relevant supporting file. The listing also includes a reminder to verify employer credentials and remain cautious about any request for payments or sensitive personal information.