Client Services Associate

About the Role

CuraLinc Healthcare is looking for a highly organized, detail-focused professional to support the Client Services function and other teams across the business. Reporting to the Director of Operations, this position helps keep daily operations on track by coordinating calendars, maintaining records, supporting cross-team projects, and managing the administrative tasks that enable client-facing teams to deliver strong service.

About CuraLinc Healthcare

CuraLinc Healthcare provides mental health care solutions that combine technology with personalized advocacy. The company supports large employers and their employees throughout the mental health care journey.

Key Responsibilities

• Handle day-to-day administrative support for the Client Services team and related cross-functional groups.
• Keep client information and internal system records accurate and up to date across platforms.
• Build, maintain, and organize client-facing materials such as benefit guides and communication documents.
• Monitor and reconcile utilization activity for domestic and international clients.
• Assist with producing, assembling, and sharing client utilization reports and other deliverables.
• Maintain lists, distribution records, and documentation so information stays accessible and accurate.
• Create and update standard operating procedures for Client Services workflows.
• Support special projects as assigned by the Client Services Operations Manager.

Requirements

• Bachelor’s degree preferred, ideally in Business, Communications, or Health Promotion.
• At least 1 year of experience in administration, office coordination, or executive support is preferred.
• Strong organization skills with the ability to handle multiple priorities and stay self-directed.
• Excellent written and verbal communication skills, including proofreading and formatting documents.
• Comfort using Microsoft Office tools such as Outlook, Word, Excel, and PowerPoint, along with the ability to learn new software quickly.
• Ability to manage sensitive information with discretion and professionalism.

Compensation & Benefits

This is a full-time salaried position. The role includes a strong benefits package featuring 100% company-paid single-tier medical coverage, PTO, a 401(k) with match, dental, vision, life insurance, and disability insurance.

Equal Opportunity

CuraLinc Healthcare is an equal opportunity employer and does not make employment decisions based on race, religion, color, sex, age, national origin, or disability.