Client Account Manager

Role Overview

This position is for an individual contributor who will manage strategic client relationships, win new business, and support revenue growth for recruitment services in Ludhiana, Punjab. The role combines account management, sales execution, and client retention activities.

Performance Measures

• Increase the number of new clients acquired within a given period.
• Generate revenue from key accounts over the planned timeframe.
• Expand the company’s presence within the target market through key accounts.
• Put retention and engagement initiatives in place for important client accounts.

Revenue Generation

• Spot fresh business opportunities and convert them into revenue.
• Consistently surpass sales quotas for recruitment services.
• Prepare dependable revenue projections using the current client portfolio and expected new business.
• Track market conditions, competitor movements, and industry shifts through research and analysis.

Client Management

• Build durable, high-trust relationships with decision-makers and key stakeholders in client organizations.
• Act as the main contact for clients and respond to concerns quickly and professionally.
• Create and execute account plans that align with client needs and support long-term success.
• Move fast to fix client issues and maintain strong satisfaction and retention levels.
• Collect client input and use it to improve service quality and close gaps in delivery.

Candidate Profile

• A bachelor’s degree in Business, Marketing, Human Resources, or a related discipline is required; a master’s degree is considered an advantage.
• Prior exposure to the recruitment industry will be beneficial.
• Strong command of English, excellent negotiation ability, and composure in demanding situations are important.
• A successful history of meeting sales targets over 7+ years is expected.