Assistant Accommodation Manager

About Glenlo Abbey Hotel & Estate

Glenlo Abbey Hotel & Estate is a prestigious establishment set on 138 acres, featuring an 18th-century manor house. The estate includes 73 guest bedrooms, 11 luxury self-catering lodges, versatile meeting and event spaces, the River Room Restaurant, Palmers Bar & Kitchen, the Michelin-starred Pullman Restaurant, Glo Spa & Wellness, and a championship golf course. We are seeking an Assistant Accommodation Manager to join our award-winning team.

Responsibilities

• Receive detailed handover briefings at the start of each shift to stay informed about events and special guest needs.
• Conduct thorough room inspections to ensure adherence to housekeeping standards.
• Oversee the hotel's laundry operations, ensuring output meets demand.
• Support in maintaining adequate staffing levels across all relevant departments.
• Manage VIP guest experiences, ensuring their rooms are meticulously checked and all requests are fulfilled.
• Verify the timely completion of all checklists and reports by designated personnel before shift end.
• Maintain cleanliness and tidiness in housekeeping storerooms and all areas utilized by the housekeeping department.
• Monitor public areas to ensure they are consistently cleaned and well-maintained.
• Manage lost property, including logging items and responding to guest inquiries.
• Provide a comprehensive handover at the end of your shift, detailing any outstanding issues requiring follow-up.
• Uphold high security standards for master keys and guest room access.
• Maintain an up-to-date maintenance log, prioritizing issues and assigning tasks to the maintenance team.
• Assist in upholding the highest standards of cleanliness in all guest rooms and public spaces.
• Supervise routine cleaning schedules to ensure all furniture, fixtures, carpets, and soft furnishings are maintained to the highest standard.
• Ensure the highest quality of linen is maintained and a consistent supply is guaranteed.
• Facilitate effective communication with Front Office departments to optimize bedroom servicing and occupancy.

What We Offer

• A competitive salary package.
• Complimentary meals provided in our employee restaurant during shifts.
• Provision of uniforms at no cost to the employee.
• Significant employee discounts across all MHL Hotels and SLH Worldwide properties.
• Access to Health & Wellness benefits.
• Opportunities to be recognized through Employee Recognition Awards.
• Clear pathways for career advancement within the organization.
• A 'Recommend a Friend' incentive program.
• Participation in the Travel and Bike to Work tax-saving scheme.

Additional Information

This role requires shift work and a flexible approach. Due to the high volume of applications, we can only contact candidates whose experience closely matches the role's requirements. We appreciate all applicants' interest and time.