仕事内容

Overview

Apt Resources is hiring on behalf of a client for an Arabic-speaking Executive in Cargo Service to support air cargo customer service activities in Abu Dhabi. The position focuses on handling customer communication, assisting with cargo-related processes, and keeping coordination smooth between clients, internal teams, and airline partners. Previous experience in customer service or a logistics-related environment is required.

Responsibilities

Manage inbound and outbound customer calls connected to air cargo operations.
Share clear and accurate updates on shipments, reservations, schedules, and required documents.
Work closely with operations staff, airline partners, and logistics teams to keep activities aligned.
Address customer questions and complaints promptly and professionally.
Record customer interactions correctly in the company’s internal systems.
Follow operational procedures and service-quality standards at all times.
Provide support for shift-based operational needs.

Requirements

Must be fluent in both Arabic and English.
Should have 1 to 3 years of experience in customer service or call center operations.
Background in air cargo, airlines, logistics, freight forwarding, or aviation will be an advantage.
Strong communication skills and the ability to handle customers well.
Comfortable working in a busy, shift-driven environment.
Good troubleshooting ability and close attention to detail.
Experience using cargo or airline systems, or CRM tools, is preferred.
Well-organized with the ability to manage multiple tasks at once.
Should maintain a customer-focused and professional approach.
Applicants must already be located in the UAE.

Compensation

The offered salary is AED 5,000 per month.

Additional Information

This is a full-time, on-site role based in Abu Dhabi. The position supports a fast-paced air cargo service environment and may require shift-based work.

Benefits

Not specified in the source beyond the monthly salary.

Arabic Speaking Executive - Cargo Service

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