Administrative Assistant

Company Overview

VIP Vaults is an Australian provider of secure storage solutions, known for serving a wide variety of clients. The business operates more than 5,000 lockers and places strong emphasis on dependable vault services, security, and customer confidence. It is a workplace built around accuracy, professionalism, and confidentiality, with a stable environment that supports learning established industry practices.

Role Overview

This full-time, on-site Administrative Assistant position is based in Perth, Western Australia. The role supports the day-to-day running of the office by handling calls, welcoming visitors, booking appointments, and keeping records accurate and up to date. It also involves clerical support such as filing, data entry, preparing documents, and organizing customer details connected to locker rentals and service requests.

The position works closely with internal teams, provides support with executive administration when required, and helps ensure customer questions are answered quickly and in a professional manner. A strong focus on security procedures, careful handling of sensitive information, and efficient front-office support is essential.

Key Duties

• Manage incoming telephone calls and respond to customer and team inquiries in a professional manner.
• Welcome visitors and maintain a courteous front-desk experience.
• Arrange appointments, meetings, and other calendar commitments.
• Carry out filing, data entry, document preparation, and general recordkeeping.
• Maintain organized customer information for locker rentals and service-related requests.
• Support internal teams and assist with executive administrative tasks as needed.
• Follow company security processes and handle confidential information with care.
• Help keep office operations running smoothly and efficiently.

Qualifications and Requirements

• Solid experience in administrative and clerical support, including filing, data entry, and document handling.
• Strong phone manners and clear verbal communication for dealing with customers and colleagues.
• Experience supporting executives with scheduling, calendar coordination, and meeting arrangements.
• Ability to protect confidential information and work within security procedures.
• Comfort using office software such as the MS Office suite, along with basic computer skills.
• Well-developed organizational ability, strong attention to detail, and the capacity to juggle several tasks in a busy setting.
• Prior exposure to administrative work or customer service is an advantage.
• High school completion or an equivalent qualification; additional training in administration or office support is beneficial.

Workplace Environment

Team members work in a secure, procedure-driven environment with a strong focus on safety, reliability, and trust. The role offers the chance to develop practical knowledge of vault operations while supporting a professional front office.