Access Lead

About the company

United Infrastructure is a fast-growing organisation delivering essential infrastructure work across utility and social infrastructure. Its teams combine technical expertise and practical delivery to solve complex challenges for clients.

The business operates through two main areas: Utility Infrastructure and Social Infrastructure. The Utility Infrastructure team designs, builds and maintains vital water, energy, power and telecom networks for major UK network owners and operators. The Social Infrastructure team improves homes and communities through retrofit, refurbishment and maintenance projects.

Equal opportunities

United Infrastructure aims to make every interaction welcoming and inclusive. Candidates who need adjustments, additional support, or any barrier removed during the process are encouraged to share that so the experience can be made as accessible as possible.

Role overview

The Access Lead role focuses on managing access arrangements, with particular responsibility for Thames Water Operational Safety Authorisation (TWOSA) activity. The position supports internal teams, customers and suppliers by keeping access information accurate, coordinating approvals, and helping ensure work can proceed without avoidable delays.

Key responsibilities

• Coordinate the Thames Water Operational Safety Authorisation process for customers, internal teams and suppliers.
• Ensure there is a valid General Maintenance TWOSA in place for all Thames Water sites needed by customers, internal teams and suppliers.
• Build and update a tracker containing current third-party access data for all sites, with special focus on TWOSAs.
• Act as the point of contact for internal stakeholders, customers, Vodafone or Telefonica representatives when valid TWOSA access is needed for a Thames Water site.
• Spot risks that could affect KPIs and flag them to the team leader so action can be taken to remove, reduce or pass on SLA risk.
• Carry out duties in line with MITIE Technical Facilities Management Ltd policies and procedures.
• Perform work to a professional standard that meets client and MITIE expectations.
• Follow health and safety policy and legislation requirements, including issuing relevant RAMS when needed.
• Oversee third-party access relationships, making sure site rules are followed and costs are tracked and escalated where necessary.
• Support the Access Lead with reporting activities.
• Check that RAMS are compliant and work with the OM and RSQA team when required.
• Escalate repeated access blockers or denials to the Access Lead.
• Manage accreditation streams as agreed with the HoSD and Business Support Manager.
• Maintain strong communication with customers, internal teams and suppliers.
• Plan ahead effectively to keep operations moving smoothly.
• Work to meet, and where possible exceed, attendance and completion SLAs.
• Stay in regular contact with the Access Lead about issues and help keep the plan as efficient as possible.
• Discuss decisions with the Access Lead relating to customers, internal teams and suppliers.

Skills and behaviours

• Dependable, collaborative and able to work well with others.
• Strong verbal reasoning ability.
• Experience handling day-to-day interactions and workload across customers, internal teams and suppliers.
• Professional and effective communication skills, both spoken and written, with people at all levels and with external contacts.
• Self-driven, persistent and results-focused.
• Calm and composed under pressure.
• Assertive when needed.
• Highly organised with the ability to prioritise work effectively.
• Customer-focused with the ability to meet expectations and deliver outcomes.
• Commercially minded with an emphasis on quality and cost control.

Qualifications and experience

• Understanding of basic supply chain and planning processes, including order, production and delivery.
• Intermediate Microsoft Excel skills.
• Working knowledge of the Maximo system.
• Relevant planning experience using internal business systems along with Microsoft Office tools.
• A Level standard education, or equivalent, is desirable.
• Experience in hard services or facilities management is desirable.

Additional information

This position is based in Warrington, England, United Kingdom and is a full-time onsite role.

No salary or vacancy count was specified in the source information.

Join United Infrastructure and contribute to delivering innovative, sustainable solutions for complex UK infrastructure needs.