Warranty Coordinator

About the Role

The Bexar Company is seeking a highly organized and detail-oriented Warranty Coordinator to join their growing team in Dallas, TX. This full-time, onsite position is an excellent entry-level opportunity for individuals aiming to build a career in operations, customer support, project coordination, or technical services. The Warranty Coordinator will act as a crucial link between customers, contractors, technical specialists, and internal departments, ensuring technical support cases are meticulously documented, tracked, and resolved while maintaining a high standard of customer experience. If you excel in fast-paced settings, enjoy problem-solving, and take pride in maintaining order, we encourage you to apply.

Responsibilities

• Serve as the primary contact for technical support and warranty inquiries via email and phone.
• Maintain professional communication with contractors, distributors, sales representatives, and internal teams.
• Gather necessary jobsite documentation, photos, equipment details, and supporting materials.
• Arrange customer follow-ups, conference calls, and field service appointments.
• Ensure consistent and professional communication throughout the entire support lifecycle.
• Create, update, and manage support cases using project management software.
• Monitor open issues, action items, deadlines, and follow-up requirements.
• Keep accurate records of all customer interactions, reports, and technical documentation.
• Verify that all case information is complete and properly organized before any escalation.
• Assist with the daily operations of the Technical Services and Warranty team.
• Prepare concise case summaries and status reports for management.
• Facilitate smooth communication between customers and various internal departments.
• Track ongoing projects and ensure timely completion of outstanding tasks.
• Escalate issues that require review by management, engineering, quality assurance, or warranty departments.
• Identify trends in recurring issues, communication breakdowns, and potential process improvements.
• Support the generation of customer-facing communications and internal documentation.

Requirements

• Demonstrated strong written and verbal communication abilities.
• Exceptional organizational and time management skills.
• A high degree of accuracy and attention to detail in documentation.
• Capacity to manage multiple priorities effectively in a time-sensitive environment.
• Previous experience in customer service, administrative support, or coordination roles.
• Proficiency in Microsoft Office Suite and standard email applications.
• Familiarity with project management software (e.g., ClickUp, Asana, Monday.com) is preferred.
• Experience in manufacturing, construction, service coordination, warranty administration, or operations support is advantageous.
• HVAC industry knowledge is a plus but not mandatory.
• Must be process-oriented, highly organized, and possess a strong sense of accountability.
• Ability to remain professional and composed under pressure.
• Self-motivated with the capability to work independently.
• Strong problem-solving and prioritization capabilities.
• A genuine passion for delivering outstanding customer support.

Perks

• This role offers an entry-level position with significant potential for long-term career advancement.
• Gain valuable exposure to manufacturing operations, technical services, and project coordination.
• Work within a collaborative team environment, learning from experienced professionals.
• Benefit from a stable and growing industry with continuous professional development opportunities.
• Make a tangible impact by assisting customers and supporting essential operational processes.

Eligibility

This position is open to candidates with strong organizational and communication skills, seeking an entry-level role with career growth potential in operations or technical support. Prior experience in customer service, administration, or coordination is beneficial. Familiarity with project management software and manufacturing/service industries is a plus.