Store Manager

Role Overview

An opportunity is available for an energetic and seasoned Store Manager to take charge of the Queensgate boutique, covering fashion and homewares. This role suits someone who leads with enthusiasm, raises team performance, and consistently delivers an exceptional shopping experience.

The right person will be confident in driving store results, maintaining strong operational standards, and creating a supportive atmosphere where both customers and team members feel valued. You will be central to the store's performance and to upholding the service quality associated with the brand.

Key Responsibilities

• Lead the Queensgate store team and support day-to-day retail operations.
• Maintain a consistently high level of customer care and personalised service.
• Build and sustain a positive, collaborative, and productive team environment.
• Motivate, coach, and guide team members to perform at their best.
• Focus on sales performance and help the store meet business targets.
• Train staff in effective selling methods and service excellence.
• Use a practical, creative approach to solve problems and stay organised.
• Adapt confidently to changing priorities and new challenges in store.

What You Need

• Demonstrated background as a Store Manager in a customer-facing retail setting.
• Strong leadership and people-management abilities.
• Passion for delivering memorable customer experiences.
• Ability to connect naturally with customers and build rapport.
• Experience coaching teams to improve sales and service outcomes.
• Results-oriented mindset with a clear focus on achieving commercial goals.
• Excellent organisation, reliability, and a strong work ethic.
• Creative thinking and a solutions-first attitude.
• Genuine enthusiasm for fashion and helping customers feel confident.

About the Employer

Flo & Frankie is a family-owned New Zealand business with a reputation for quality products and warm, personal service. The company places strong value on its people and aims to create a meaningful experience that helps customers feel confident and empowered.

The culture is built around flexibility, support, and a commitment to going beyond expectations. Team members are offered strong benefits, above-market pay, and growth opportunities as the business continues to expand.

Perks and Benefits

• Hourly pay at an above-market rate.
• A friendly, approachable, and supportive team culture.
• Generous staff discounts and achievable super sale bonuses.
• Recognition, celebration, and rewards for contributions.
• Continuous training and development support.
• Hands-on support from a New Zealand-based head office team with in-store presence.
• Opportunities for personal and professional growth.
• Access to free and confidential EAP services.
• The chance to represent Flo & Frankie brands every day.

Additional Information

This position is based at the Queensgate fashion and homewares boutique in Wellington, New Zealand. The job is full-time and on-site. No vacancy count, salary figure, or start date was provided.