Solution & Service Manager (Middle East)

About the Company

Sigenergy develops advanced energy solutions across multiple use cases, with offerings that include energy storage systems, solar inverters, and EV chargers. Backed by a large R&D organization made up of experienced industry specialists, the company aims to support a cleaner future through ongoing innovation. Its global sales and service footprint is built to help customers move toward more sustainable energy outcomes.

Role Overview

As the Solution & Service Manager for the Middle East, you will help accelerate the success of Sigenergy’s product range by combining technical know-how, solution planning, and consultative support for customers and channel partners. The position focuses on helping stakeholders apply Sigenergy solutions effectively, strengthening business growth through pre-sales involvement and solution positioning, and building market capability through training and knowledge sharing.

Core Responsibilities

You will work with sales teams, customers, installers, EPCs, and distributors to shape PV solar and energy storage solutions that match project needs. This includes technical input during pre-sales conversations, such as system sizing, configuration, and optimization, as well as close coordination with headquarters product and R&D teams so customer needs are reflected in product direction. You will also ensure solutions align with local technical regulations, safety rules, and compliance standards.

In addition, you will serve as a dependable technical resource for customers and partners, taking part in meetings, presentations, and negotiations while collecting market feedback and sharing it internally for product and service improvement. A major part of the role involves creating and delivering training for employees, customers, and partners, both online and in person, covering product knowledge, design approaches, installation practices, and safety guidance. You will also prepare training content, solution documentation, and reference materials to strengthen the partner network.

The role also includes tracking solution performance in the market, monitoring adoption and key metrics, identifying improvement areas, and preparing management updates on market demand, deployment progress, and competitor positioning. On the service side, you will oversee on-site installation, commissioning, and full testing of PV and energy storage systems, including DC, AC, EMS, and SCADA components, while ensuring that operating parameters meet design expectations and grid connection acceptance requirements.

You will be expected to quickly troubleshoot and resolve technical issues on site, including problems related to equipment, communication, data, and system operation, so projects remain on schedule. You will also maintain strong customer relationships, provide regular project updates, handle inquiries promptly, train client O&M teams, and deliver after-sales support for warranty-covered products and systems. The goal is to diagnose faults accurately, restore system performance efficiently, and minimize downtime to keep operations stable.

Requirements

The ideal candidate holds a bachelor’s degree or has deep hands-on experience in Electrical Engineering, Renewable Energy, or a similar field. You should bring at least 3 years of practical experience in the solar power and energy storage industry, along with a strong understanding of PV solar and ESS design, installation, and operation. Experience in technical consulting, solution selling, and enabling customers or partners is important, as is a strong track record of supporting complex deployments through solid project management.

Strong communication and interpersonal abilities are essential, including the ability to influence stakeholders and build trusted relationships. You should be comfortable using tools such as PVsyst, AutoCAD, and MS Office. Fluency in Arabic and English is required, and Mandarin Chinese is considered an advantage. The role also requires willingness to travel within the region and internationally when needed.

Additional Information

This is a full-time, on-site position based in Dubai, United Arab Emirates. No salary or stipend details were provided. The role focuses on both technical solution design and post-sales service engineering, making it suitable for a professional who can bridge presales consulting, field support, training, and customer success.