Site Manager

Role overview

Gopuff is looking for an energetic, hands-on Site Manager to support the Field Operations team in Hollywood, Florida. This position suits someone who takes initiative, leads with ownership, and thrives in a high-tempo environment. You will oversee a local group of Shift Leaders and Field Operations Associates, along with independent Driver Partners, to keep facility operations running smoothly.

The role centers on building a strong on-site operation and making sure customers receive a reliable, high-quality experience. Success in this position depends on your ability to lead effectively, adapt quickly, and keep the team focused on service and execution.

What you'll do

• Oversee day-to-day facility operations, including deliveries, inventory, equipment, and systems.
• Guide the team toward better performance on key metrics such as order picking time, order dwell time, drive time, order defect rate, and cost per order.
• Train and coach associates to work safely and consistently follow standard procedures.
• Manage site performance by helping ensure productivity, labor, and expense targets are met.
• Monitor warehouse compliance with company policies, legal requirements, and internal procedures by reviewing and interpreting reports.
• Support safety, human resources compliance, and asset protection while maintaining controls that protect employees and products.
• Review operations and quality standards, then build action plans that raise performance.
• Help execute company programs and guide the management team in maintaining confidentiality for information, documents, and records.
• Develop practical plans that strengthen safety, workplace culture, and financial results at the facility.

What we're looking for

• At least 3 years of experience in a fast-moving environment with responsibility for leading a mixed workforce of W2 and 1099 workers.
• Background in retail, grocery, military, restaurant, or a similar setting is preferred.
• A bachelor’s degree is preferred.
• Strong written and verbal communication abilities.
• Proven conflict-resolution capability.
• Experience developing and engaging teams.
• Comfort using computers, email, and Google Suite.
• Ability to lead through change and shifting priorities.
• History of improving processes and finding efficiency gains.
• Availability for flexible schedules, including peak hours from 5pm to 3am, plus weekends and holidays as required.
• Physical capability to stand, bend, reach, and walk during shifts.
• Ability to lift up to 49 pounds.

Benefits

• Medical, dental, and vision insurance for full-time employees.
• 401(k) retirement savings plan.
• 25% employee discount and FAM membership.
• Vacation and sick time for eligible employees.
• Employee assistance program through AllOne Health.

Additional information

Gopuff focuses on delivering everyday essentials quickly when customers need them most. The company is building a team that can help move that mission forward and bring more convenience and predictability to daily life.

Equal opportunity

Gopuff is an equal opportunity employer and welcomes qualified applicants from all backgrounds. Employment decisions are made without regard to race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or family status, age, ancestry, disability, genetic information, or any other protected characteristic.

Hiring technology notice

The company may use AI-based tools during parts of the hiring process, such as screening applications, reviewing resumes, or checking for response inconsistencies. These tools support the recruiting team, but final hiring decisions are made by people. Applicants can contact the company for more information about data processing.