Site Facilitator - Rockhampton

About the opportunity

An expanding business is seeking a proactive Site Facilitator to support multiple customer sites in and around Rockhampton, including regular trips to Emerald and Blackwater every three weeks. The role focuses on replacing and servicing client equipment and delivering a high standard of work in a highly independent, hands-on environment. It is suited to someone who enjoys responsibility, customer interaction, and the potential to grow into account management.

This is a physically demanding position in a positive work setting, and it comes with benefits such as access to a vehicle for personal use.

Key duties

• Identify the right mix of products and services for customers by considering pricing, stock levels, alternatives, and delivery expectations.
• Oversee store operations and keep inventory systems accurate and up to date.
• Deliver inventory solutions at customer locations while working closely with internal stakeholders.
• Respond to after-hours requests when approved by the supervisor or manager and agreed with the customer.
• Build and maintain vendor relationships, including discussions and negotiation with suppliers and manufacturers.

What you need

• Comfort with regular travel and frequent site visits to customer locations.
• Ability to work independently while unloading stock on site and refilling vending machines.
• Strong customer service approach, with clear verbal and written communication.
• Good computer skills and the ability to solve problems quickly in a busy environment.
• A full, unrestricted Australian driver’s licence is essential.

What’s on offer

• Permanent employment with incentives and access to Wesfarmers share plans.
• Company vehicle provided for work, with personal use available.
• Discount access across Kmart, Bunnings, Target, and Officeworks, plus a free One Pass subscription and discounted partner offers from more than 400 retailers.
• Chance to help improve operations and processes.
• Ongoing training and development to support career growth.
• Team events, celebrations, recognition awards, and prizes.
• Employee Assistance Program for the employee and immediate family, including counselling, coaching, financial advice, legal guidance, nutritional support, and more.
• Refer-a-friend program with earnings of up to $2,000 per referral.
• Option to buy up to 4 additional weeks of annual leave.
• Generous paid parental leave.
• Free onsite parking.

Recruitment checks and inclusion

Successful candidates will need to complete background checks, including a pre-employment medical assessment with drug and alcohol testing. The employer encourages applications from all backgrounds and supports diversity and inclusion, including candidates from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community, and people with disabilities.